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Sales Coordinator

4 months ago

Swindon, United Kingdom Grant UK Full time

Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.

 

We are looking for an enthusiastic and motivated Sales Coordinator to join our Internal Sales team. 

 

Main Duties:

 

  • Processing all incoming sales orders from stockists and feeders
  • Being first point of contact for sales support enquiries received into the business by telephone and email. Providing an outstanding customer experience in all interactions
  • Managing the return and credit of products in line with our returns policy
  • Resolving invoice queries and disputes
  • Maximising opportunities to upsell 
  • Effective relationship management with our external sales team
  • Building relationships with all merchants and installers within a designated sales area

 

Knowledge and Experience:

 

  • Excellent attention to detail
  • Excellent literacy and maths
  • Enthusiastic and motivated individual
  • Able to work as part of a team as well as under your own initiative
  • Computer literate – Excel and Word experience are essential, Sage is preferable
  • Good problem solver
  • Ability to grasp a good level of technical detail
  • Excellent telephone etiquette and a natural flair for delivering an excellent customer experience

 

What we offer:

  • In-depth product training
  • Life assurance benefit and pension 
  • Group healthcare insurance
  • 23 days holidays
  • On-site parking and on-site gym
  • Friendly collaborative work environment