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Sales Coordinator

2 months ago

Swindon, Swindon, United Kingdom Grant UK Full time
About the Role

We are seeking a highly motivated and organized Sales Coordinator to join our Internal Sales team at Grant UK. As a Sales Coordinator, you will play a crucial role in supporting our sales team and ensuring seamless order processing and customer service.

Main Responsibilities
  • Process all incoming sales orders from stockists and feeders, ensuring accurate and timely processing.
  • Provide exceptional customer service, responding to sales support enquiries via phone and email, and resolving any issues promptly.
  • Manage returns and credits in line with our returns policy, maintaining accurate records and communicating with customers as needed.
  • Resolve invoice queries and disputes, working closely with the sales team and customers to find solutions.
  • Identify opportunities to upsell and cross-sell products, maximizing revenue growth.
  • Develop and maintain strong relationships with external sales teams, merchants, and installers within designated sales areas.
Requirements
  • Excellent attention to detail and organizational skills.
  • Strong literacy and numeracy skills, with proficiency in Excel and Word.
  • Ability to work independently and as part of a team, with a strong customer service focus.
  • Good problem-solving skills and ability to grasp technical details.
  • Excellent communication and interpersonal skills, with a natural flair for delivering exceptional customer experiences.
What We Offer
  • In-depth product training and development opportunities.
  • Competitive salary and benefits package, including life assurance, pension, and group healthcare insurance.
  • 23 days' annual leave, on-site parking, and access to an on-site gym.
  • A friendly and collaborative work environment, with a strong focus on teamwork and customer satisfaction.