Clinical Administrator

4 weeks ago

London, United Kingdom Via Full time

Job summary

We are looking for a dynamic andcommitted individual to join our team in West Berkshire. This important andrewarding role will provide you with significant scope for learning, within asupportive and friendly multidisciplinary team of clinical and non-clinicalprofessionals. As the Clinical Administrator, you will support theservice with a range of tasks associated with running a smooth and effectiveclinical service.

Main duties of the job

To be responsible for generating and voiding prescriptions forthe service; postal and other correspondence to local GPs and pharmacies;taking minutes at clinical meetings; and assisting with quality and complianceaudits.

To work collaboratively with colleagues and key stakeholdersacross multi-disciplinary teams, ensuring adherence with all Via policies andSafeguarding principles.

Toachieve this, you will have strong administrative, communication andorganisational skills and be able to build and maintain effective workingrelationships with colleagues and external parties.

About us

WestBerkshire is a fully integrated recovery service delivered by Via. We offerfree and confidential support for individuals affected by drug and alcoholproblems and their families and carers. We believe with the right support;people can make long-lasting transformations in their lives to improve theirhealth and wellbeing.

Job description

Job responsibilities

Role Purpose

To support Via services with a wide range of tasks associated with running a smooth and effective clinical prescribing service.

To be responsible for the monitoring andordering of clinical stock and prescription paperwork; generating and voidingprescriptions for the service; postal and other correspondence to local GPs andpharmacies; taking minutes at clinical meetings; and assisting with quality andcompliance audits.

To work collaboratively with colleagues and keystakeholders across multi-disciplinary teams, ensuring adherence with all Viapolicies and Safeguarding principles.

Key duties and activities of therole

Demonstrate excellent customer service,providing a warm and professional welcome to service users, professionals andall other stakeholders.

Maintain accurate and timely records using thedesignated case management system in compliance with Via Information Governancepolicies and procedures.

Identify risks and take appropriate action inaccordance with local, national and organisational Safeguarding policies.

Actively contribute to multi-disciplinarymeetings, and minute taking for clinical meetings.

Monitor and replenish clinical stock asrequired; be the point of contact for clinical supply accounts including DBSTand urine test kits.

Support Prescribers with the administration ofgenerating of prescriptions for clinical clients, lead on prescription voidprocesses and all other associated prescription management tasks and requirements.

Liaise with prescribers and clinical team toensure clinical appointment slots are available and booked as required.

Coordinate correspondence on clinical matters tolocal GPs, Pharmacies and other appropriate stakeholders.

Support with cover provision for the serviceadministrator when required.

Work flexibly, including across multiple siteswhen required.

Person Specification

Qualifications

Essential

Excellent IT skills including use of Microsoft Office programs and digital meeting platforms and ability to use Case Management Systems like Nebula, System One or Theseus.

Experience

Essential

Passion for and understanding of working with substance misuse services or with other socially excluded or vulnerable groups. Excellent organisational skills with a proven ability to meet deadlines, record information accurately and in a timely way and to work calmly under pressure. Great team working, communication and interpersonal skills. Demonstrating a highly cooperative approach to supporting colleagues and the whole team to deliver Service objectives, as well as in communicating with key stakeholders. An understanding of the Health and Social Care regulatory requirements of the Care Quality Commission (CQC), National Institute for Clinical Excellence (NICE) and any other relevant bodies. Demonstrable commitment to working in partnership with other professionals such as pharmacies, GP surgeries, community groups and other stakeholders to achieve good outcomes for our service users. Ability to deliver clinical administrative duties as outlined in the key duties and activities for this role.

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