Clinical Administrator

6 months ago


London, United Kingdom Immigrant Counselling and Psychotherapy Full time

**Job description**

**Post Title**:Clinical Administrator**

**Reporting to**:Centre Manager

**Key Relationships**:Clinical Services Manager, Clinical Director, Centre Manager and Therapists

**Purpose of Post**:To support the therapeutic work of icap by providing a high quality administrative service for all aspects of the work.

**Terms**:12 Months with potential for permanent

**Salary: £26,000 pro rata**

**Hours**:35 hours per week, with occasional out-of-hours work and travel

**Location**: Finsbury Park, London

**Main Responsibilities**

**Clinical Administration Duties**

**1. Reception**
- Ensuring reception is clean and tidy and the centre is ready to receive clients
- Ensuring sensitive and appropriate response to icap clients in person and on the telephone
- Answering the door and the telephone
- Taking messages for therapists and other colleagues
- Liaising with therapists regarding availability and other client issues.
- Responding to enquiries from potential clients

**2. Client administration**
- Setting up client case files
- Writing to clients and sending out referral forms
- Arranging appointments with clients for assessments and therapy in consultation with the
- Clinical Services Manager
- Co-ordinating room bookings, appointments and the clinical diary using Microsoft Excel
- Attending and minute taking at clinical team meetings
- Maintaining strict confidentiality in relation to all clinical information

**3. Responsibly for the client database, the evaluation database and the production of detailed and accurate statistical reports**
- Inputting data on the client database and evaluation database and other databases
- Taking responsibility for ensuring that the client database and evaluation database are kept up to date.
- Producing regular and timely reports for the CEO, Clinical Director and Clinical Services Manager
- Generating monthly therapist invoices in an accurate and timely manner
- Invoicing HSE and other funders

**4. Training Administration**
- Working with the clinical director to ensure the efficient delivery of icap’s in -house training programme for therapists and other training as required
- Managing venue bookings, technical requirements and payments
- Liaising with trainers and participants including travel bookings

**5. Fundraising**
- Attending and assisting at occasional events
- Welcoming guests and potential donors who visit the project.

**Other tasks**
- Working with and inducting volunteers who provide reception cover
- Complying with icap’s diversity policy in all aspects of the role

**Job Types**: Temporary contract, Full-time

Contract length: 12 Months with potential for permanent

Pay: £26,000.00 per year

Schedule:

- 35 hours a week
- Monday to Friday
- Some late evenings required
- No opportunity for hybrid due to nature of the role

Ability to commute/relocate:

- London, N4 3LA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

Pay: From £26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person



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