Clinic Administrator

5 months ago


London, United Kingdom Renal Services Full time

Location: Purley, London

At DaVita UK, we provide dialysis care for over 2,000 patients in 26 clinics across the UK. We’re part of DaVita International who are focused on transforming care and improve quality of life for people receiving dialysis treatment globally. We are an independent nurse-led provider working in partnership with the NHS to deliver the highest level of care in state of the art clinics with the most technologically advanced equipment.

**Role Overview**

The Clinic Administrator is part of a team providing clerical and administrative support to clinics and other departments.

**Main Responsibilities**
- Undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people.
- Telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, including the clinical teams, patients, relatives, carers as well as GP and other healthcare professionals.
- Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
- Accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper based), including both patient/client records.
- Ensure information is held in a secure and confidential manner in line with data protection guidelines.
- Photocopy and print various documents, sometimes on behalf of other colleagues.
- Organise and store paperwork, documents and computer-based information.
- Create and maintain filing and other office systems.
- Liaise with staff in other departments and with external contacts.
- Order and maintain stationery and equipment.
- Organise travel and accommodation for staff and other external contacts.
- Other administrative support requested from time to time.

**Person Specification**
- Excellent communication skills
- Intermediate Microsoft Office skills
- Friendly, outgoing, professional, and polite
- Strong attention to detail

**What We Offer**
- Salary depending upon experience
- Company pension scheme
- 27 days paid leave per annum, including bank holidays
- Monday to Saturday day shifts
- Commitment to your training and development


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