Clinical Administrator

3 weeks ago

London, United Kingdom Lyra, formerly ICAS World Full time
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster.

Role OverviewnWe’re looking to add an experienced Clinical Administrator into our team. The role will involve supporting our EAP Clinical Case Management team with data entry, data processing, assisting with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing queries, invoicing and general administration duties. Whilst collaborating and supporting our other global clinical teams.

As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.

Key ResponsibilitiesnSupport the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.nAssist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.nAssist with the recruitment and management of the affiliate therapy network.nProcessing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systemsnGeneral administrationnEffective collaboration with Lyra Finance teams to ensure timely handling of invoicesnContinued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managednWork collaboratively with our global clinical teams.nLiaise with affiliate clinicians for appointments and case updates as required.nContribute to the service and business development as required.nFlexibility in working hours and activities in line with business needs.nPlay an active role in governance and quality assurance as required.

QualificationsnEssential:nPrevious experience in a similar administration rolenExperience of working in high pressure, time limited environments.nExcellent communication skillsnDesirable:nExperience of working with clinicians or within a multidisciplinary teamnKnowledge of working within administrative boundaries and knowing when to escalate for senior or clinical supportnAbility and experience of working autonomously from home in a remote based role.nExperience of working under pressure and in areas where clarity may be lacking

About younAbility to effectively prioritise multi-task and work in a time pressured environmentnComputer literacy & ability to type whilst conducting work on the phonenArticulate with attention to detailnAble to work independently and as part of a teamnGood time management ability and ability to work within a teamnA keen sense of ownership and responsibility for the quality of work producednBusiness and commercial awarenessnCustomer first approachnOpen to change with a growth mindset

Why Lyra?n28 days holidays plus bank holidays per yearnPrivate medical insurancenDiscretionary bonus schemenGroup life assurance - up to 10x annual salarynCritical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.nAccess to 24/7 Employee Assistance Programme

Lyra is a proud Equal Opportunities Employer and are committed to creating an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sex orientation, gender identity, national origin, age or disability.

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