Guest Service Assistant

3 months ago


Brentford, United Kingdom Splendid Hospitality Group Full time

Job Description

As a Reception Team Member you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guest's needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

A fantastic place to work 28 days holiday Automatic enrolment into a workplace pension scheme Heavily discounted hotel stays and food & beverage discounts Amazing high street and lifestyle savings for you and your family Uniform 24/7 Employee Assistance Program for you and your family A tailored development programme Discounted hotel stays across IHG portfolio worldwide Free meals on duty Incentive programmes

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