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Hospitality Service Representative
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Brentford, Greater London, United Kingdom Splendid Hospitality Group Full timeJoin Our Esteemed TeamWe are excited to announce an opportunity for a Hospitality Service Representative to become a part of our dedicated team. In this role, you will play a vital part in providing outstanding customer service, fostering a friendly and inviting atmosphere for our guests, and ensuring their complete satisfaction. Your primary goal will be to...
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Hospitality Service Representative
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Guest Service Ambassador
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Brentford, Greater London, United Kingdom Splendid Hospitality Group Full timeJob Opportunity at Splendid Hospitality GroupAs a Reception Team Member, you will be the first point of contact for our guests, delivering a warm and welcoming atmosphere that sets the tone for their stay. Your role will be to ensure that every guest feels valued and supported throughout their visit.Key ResponsibilitiesYou will be responsible for:Providing...
Hospitality Service Representative
2 months ago
**Job Summary**
The Food and Beverage Team Member role is a key position within the Splendid Hospitality Group, serving as a vital member of the hotel team. As a first and last point of contact for guests, you will be responsible for delivering exceptional customer service, ensuring memorable stays for all visitors.
**Key Responsibilities**
- Provide informed, friendly, and effective service to guests, consistently meeting their needs and exceeding expectations.
- Develop and maintain a thorough knowledge of hotel services, amenities, and local attractions to offer personalized recommendations.
- Collaborate with colleagues to create a welcoming and supportive environment, fostering a positive guest experience.
- Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in service delivery.
**What We Offer**
- Free meals on duty, allowing you to enjoy our culinary offerings while working.
- Free parking, providing convenience and reducing stress.
- Apprenticeship programs available, offering opportunities for growth and development.
- Learning and development opportunities through our Leadership Development Programs, enabling you to advance your career.
- Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide, allowing you to explore and enjoy our properties.
- Uniform provided, ensuring a professional appearance.
- 24/7 Employee Assistance Program, offering counseling services, physical well-being, and financial aid for you and your family.
- Life Assurance, providing peace of mind for you and your loved ones.
- 28 holiday days (pro rata for part-time), allowing you to recharge and relax.
- Automatic Enrolment into a workplace pension scheme, supporting your long-term financial security.
- £45 Splendid Family room rate discount, offering a special rate for your family.
- 30% Discounted Friends and Family hotel rates in Splendid Hotels, allowing you to enjoy our properties at a reduced rate.
- Access to IHG employee rates in hotels worldwide, providing opportunities to explore and stay at our properties.
- Star of the month reward and recognition event, acknowledging your hard work and dedication.
- Departmental incentives, motivating you to excel in your role.
- Retail Trust Employee Assistance Program (EAP), offering additional support and resources.
- Mental Health First Aiders onsite, providing a safe and supportive environment.
- Employee referral scheme, rewarding you for referring talented colleagues.
