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Customer Experience Ambassador

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Brentford, Greater London, United Kingdom Splendid Hospitality Group Full time

**Job Summary**

The Food and Beverage Team Member role is a key position within the Splendid Hospitality Group, serving as a vital member of the hotel team. As a first and last point of contact for guests, you will be responsible for delivering exceptional customer service, ensuring memorable stays for all visitors.

**Key Responsibilities**

  • Provide informed, friendly, and effective service to guests, consistently meeting their needs and exceeding expectations.
  • Develop and maintain a thorough knowledge of hotel services, amenities, and local attractions to offer personalized recommendations.
  • Collaborate with colleagues to create a welcoming and supportive environment, fostering a positive guest experience.
  • Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in service delivery.

**What We Offer**

  • Free meals on duty, allowing you to enjoy our culinary offerings while working.
  • Free parking, providing convenient access to the hotel and surrounding area.
  • Apprenticeship programs available, offering opportunities for career growth and development.
  • Learning and development opportunities through our Leadership Development Programs, enabling you to advance in your career.
  • Heavily discounted hotel stays and food and beverage discounts at IHG Hotels and Resorts Worldwide, allowing you to enjoy our hospitality services at a reduced rate.
  • Uniform provided, ensuring you look professional and polished while representing the Splendid Hospitality Group.
  • 24/7 Employee Assistance Program, offering access to counseling services, physical wellbeing, and financial aid for you and your family.
  • Life Assurance, providing peace of mind and financial security for your loved ones.
  • 28 holiday days (pro rata for part-time), allowing you to recharge and enjoy time off.
  • Automatic Enrolment into a workplace pension scheme, helping you plan for your future.
  • £45 Splendid Family room rate discount, offering a special rate for your family's stays.
  • 30% Discounted Friends and Family hotel rates in Splendid Hotels, allowing you to enjoy our hospitality services at a reduced rate.
  • Access to IHG employee rates in hotels worldwide, providing opportunities for travel and exploration.
  • Star of the month reward and recognition event, celebrating your achievements and contributions.
  • Departmental incentives, recognizing your hard work and dedication.
  • Retail Trust Employee Assistance Program (EAP), offering support and resources for your personal and professional well-being.
  • Mental Health First Aiders onsite, providing a safe and supportive environment for your mental health.
  • Employee referral scheme, rewarding you for referring friends and family to join our team.