Reservations Agent

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

As Reservations Agent, you will play an important part in the smooth running of the reservations department. You will be an integral part of the group’s reservation process, ensuring a smooth experience for all group operators. as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
Free Meals on Duty
Free Parking
Apprentiship programmes available
Learning and Development Opportunities available through our Leadership Development Programmes
Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
Uniform provided
24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
Life Assurance
28 holiday days (pro rata for part time)
Automatic Enrolment into a workplace pension scheme

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.

Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds - a city break with green, open spaces away from the city-centre bustle.

Role in our Family
- Maintains knowledge of departmental standards and procedures
- Performs check in, Check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservations
- Prepares all required information for a well handled group check in and check out
- Daily based cashier check of all open balances, especially city ledgers
- Maintains cashier float and ensues accurate daily report of all money receive
- Handles the correct billing of guest expenses
- Stays informed about all modifications to accounting policies and procedures
- Responsibility for the correct massage handling
- Daily check of all departures, informing guests about the late check out costs and procedures

**Job Types**: Part-time, Permanent

**Salary**: £12.20 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Employee discount
- Free parking
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Day shift

Work Location: In person