Guest Service Agent

4 days ago


Brentford, United Kingdom Charles Hope Apartments Full time

We are looking for a determined, professional and efficient individual to grow our existing guest services team. The role is to designed for us to provide better customer experience and assist in our company expansion plans in the UK and Europe.

**Customer management and sales**

1. Monitoring booking channels and responded to enquiries within 1 hour of receipt.

2. Contacting bookers to understand travellers needs and ensure correct guest details are obtained.

3. Ascertain if additional services can be up sold such as parking, early or late check out.

4. Promoting internal sales campaigns to customers

5. Pass internal referrals where corporate bookings are identified.

6. Processing payments and sending confirmation details to customers.

7. Resolving any issues that may arise with bookings or reservations.

8. Answering customers queries arising from the reservation process or the property in question.

9. Providing support to customers who amend or cancel reservations.

**Operations/ Administration**

1. Organizing housekeeping rotas and daily site staffing requirements.

2. Assisting with supplies ordering and stock balances.

3. Managing linen supplies and collection schedules.

4. Maintaining site monitoring systems.

5. Contact guests to discuss bookings, issues and disturbances.

6. Liaising with security contractors.

Our ambitions are high and we want to find an individual who shares our passion to improve, grow and adapt and change.

If you feel like you are up for a challenge - we may just want you to join our team

Reference ID: Guest Services Brentford

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- On-site parking
Schedule:

- 12 hour shift
- Monday to Friday
- Weekend availability
Work remotely:

- Temporarily due to COVID-19



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