Customer Service Executive
2 days ago
Customer Service Executive - Brentford - £24,000
**Your new company**
We are looking for a motivated, professional, and dedicated Customer Service Representative to join our team in Brentford, this company have established a good reputation for excellent customer service. We aim to be the preferred insurer in providing comprehensiveinsurance products at competitive prices to insurance brokers, letting agents and independent financial advisors throughout the UK. We value excellent customer service and are committed on building relationships with our client so the business can continueto grow with the correct reputation.
**Your new role**
- Answer telephone enquiries, taking the time to understand the customer's needs, building a friendly relationship and ensuring they leave satisfied
- Addressing the needs of the customer by recognising opportunities to explain the features and benefits of other products that they could benefit from, making appropriate referrals internally to generate new quotations
- Enhancing our organisational reputation by taking ownership for resolving customer requests and exploring opportunities to add value
- Using our policy administration system, entering accurate and concise information, and updating notes to support every customer interaction as an accurate reflection of each enquiry
**What you'll need to succeed**
To be successful for this role you must have:
- Call Centre/ Customer Service/ Sales NVQ Level 3 Desirable
- Educated to A- Level standard or equivalent is essential
- Ideally good knowledge of general insurance products, service, and a good understanding of underlying legal principles and practices
- Call centre / customer service experience in either a telephone or face to face setting
- Working to customer service and call quality targets, ideally within a regulated environment
- Proficient in MS Office
- Eligible to work in the UK
**What you'll get in return**:
- You'll be offered a salary rate of £24,000 per annum
- 37.5 hours per week, shifts range from 8am - 8pm Monday - Friday and 1 Saturday per month 9am - 1pm. Option to only work 9am-6pm shifts if requested
- 25 days annual leave plus bank holiday (8)
- Parking on site
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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