Customer Experience Strategist
1 week ago
We are seeking a skilled Customer Experience Strategist to join our team at Service Care Solutions Ltd. The role will involve designing and developing detailed customer journey maps, capturing all touchpoints and interactions. You will collaborate with various teams to create seamless, effective, and resident-focused experiences.
About the Role:
- Create and develop detailed customer journey maps using digital platforms like Miro, Figma, or similar tools.
- Collaborate with teams to refine processes and ensure smooth running of services.
Requirements:
- Proven experience in service design, customer experience or user experience (UX) roles.
- Proficiency in using digital tools such as Miro, Figma, or similar for journey mapping.
- Familiarity with data analysis tools and CRM platforms (Salesforce, etc.)
Salary: £38 per hour, Contract: Temporary Ongoing 3 Months, Hours: Full time.
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