Service Experience Strategist

1 week ago


Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

We are seeking a skilled Customer Journey Designer to enhance the service experience for our residents.

The role will be pivotal in mapping and enhancing the customer journey within the housing sector, ensuring every touchpoint and interaction is seamless, effective, and resident-focused.

Main Responsibilities:
  • Journey Mapping: Design and develop detailed customer journey maps, capturing all touchpoints, interactions, and emotions.
  • Digital Tools: Create and update interactive journey maps using digital platforms like Miro, Figma, or similar tools.

We estimate the salary for this role to be around $38 per hour, with a contract duration of 3 months and full-time working hours.



  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Customer Experience StrategistWe are seeking a skilled Customer Experience Strategist to join our team at Service Care Solutions Ltd. The role will involve designing and developing detailed customer journey maps, capturing all touchpoints and interactions. You will collaborate with various teams to create seamless, effective, and resident-focused...


  • Brentford, Greater London, United Kingdom Ashdown Group Full time

    As Chief Financial Strategist, you will play a key leadership role in driving financial performance and ensuring compliance with international standards at Ashdown Group. With an estimated salary of £60,000 - £80,000 per annum, this is an exciting opportunity to join our team as we continue to grow and expand our operations.The ideal candidate will have...


  • Brentford, Greater London, United Kingdom Aromatherapy Associates Full time

    Job SummaryAromatherapy Associates, a leading provider of aromatherapy products, is seeking a talented Brand Portfolio Strategist to join our team. This role will be responsible for developing and executing a comprehensive brand portfolio strategy to drive business growth and profitability.ResponsibilitiesDevelop and execute a comprehensive brand portfolio...


  • Brentford, Greater London, United Kingdom SEGA Full time

    As a Market Reward Strategist at SEGA Europe Ltd, you will have a pivotal role in shaping our compensation strategies to ensure they are aligned with market standards. This is an exciting opportunity to work with a leading gaming company and contribute to the development of our reward function.Key Responsibilities Conduct thorough research and analysis to...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Customer Journey DeveloperWe are seeking a Customer Journey Developer to join our innovative team focused on creating seamless experiences for our residents. This role will involve designing and developing detailed customer journey maps, capturing all touchpoints, interactions, and emotions.About the RoleThis position requires collaboration with various...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Service Design SpecialistWe are looking for a talented Service Design Specialist to join our team at Service Care Solutions Ltd. In this role, you will be responsible for creating and updating interactive journey maps using digital platforms. You will work closely with residents and stakeholders to refine processes and identify areas for improvement.About...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    **Job Description:**As a Repairs Administrator, you will be responsible for managing repairs requests, quote and cost verification, communication, documentation, triage and prioritisation, and issue resolution.You will work closely with residents and internal teams to ensure that repairs are completed efficiently and to a high standard.This is an excellent...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Service Improvement OfficerWe require a Service Improvement Officer to join our dynamic team focused on enhancing the service experience for our residents. This role will involve mapping and enhancing the customer journey within the housing sector, ensuring every touchpoint and interaction is seamless, effective, and resident-focused.About the RoleThis...


  • Brentford, Greater London, United Kingdom The Weir Bar Full time

    **Customer Experience Manager Role**The Weir Bar is committed to delivering exceptional customer experiences. We are seeking an experienced Manager to lead our efforts in creating a warm and welcoming atmosphere for guests. As a key member of our team, you will be responsible for managing staff, developing customer engagement strategies, and maintaining high...


  • Brentford, Greater London, United Kingdom Northreach Full time

    We are seeking a talented Client Experience Manager to lead our customer service team at Northreach in London. This exciting opportunity offers a salary of £29,000 - £34,000 per annum and the chance to develop and implement strategies to enhance customer satisfaction.About the Role:Lead and manage a team of customer service representatives to deliver...


  • Brentford, Greater London, United Kingdom First Rate Exchange Services Full time

    Job Title:Brand Experience SpecialistAbout First Rate Exchange Services:We're a forward-thinking company seeking an experienced Designer to create immersive brand experiences that drive business growth and customer engagement.Salary:$90,000 - $120,000 per annumJob Description:This role will involve conceptualizing and developing innovative brand experiences...


  • Brentford, Greater London, United Kingdom DiverseJobsMatter Full time

    Join Our TeamDiverseJobsMatter is a dynamic and forward-thinking cinema company that's passionate about delivering an exceptional customer experience.About the RoleWe're looking for an experienced Assistant Manager to join our team and help us achieve our mission of redefining the cinema experience.Key AccountabilitiesAs an Assistant Manager, you'll be...


  • Brentford, Greater London, United Kingdom First Rate Exchange Services Full time

    Job OverviewFirst Rate Exchange Services is a leading foreign exchange and wholesale currency provider, seeking an experienced Risk Management Director to lead its financial crime prevention efforts.The ideal candidate will have 8+ years of experience managing financial crime risks in a regulated payment product environment, with a strong understanding of...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Journey Mapping ConsultantWe are seeking an experienced Journey Mapping Consultant to join our team at Service Care Solutions Ltd. In this role, you will be responsible for designing and developing detailed customer journey maps, capturing all touchpoints and interactions. You will also work closely with various teams to refine processes and ensure smooth...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Customer Experience LeadWe are seeking a skilled Customer Experience Lead to enhance the service experience for our residents. This role will be pivotal in mapping and enhancing the customer journey within the housing sector, ensuring every touchpoint and interaction is seamless, effective, and resident-focused.About the RoleThis position requires...


  • Brentford, Greater London, United Kingdom RECRUITMENT EVANGELISTS Full time

    Riverfront Restaurant Management PositionWe are looking for a seasoned manager to oversee the daily operations of our popular riverside restaurant, known for its delectable cuisine and stunning views.About the Job:This is a unique opportunity to lead a talented team, drive business growth, and create memorable dining experiences for our guests. As Senior...


  • Brentford, Greater London, United Kingdom NBCUniversal Full time

    Job Overview:We are seeking a highly skilled Product Manager to oversee the successful movement, lineage, and modeling of financial data throughout our data infrastructure.Responsibilities:Lead data movement from Point-of-Sale systems through middleware to final reporting.Design and lead data mapping using industry standard tools and methodologies.Provide...


  • Brentford, Greater London, United Kingdom Aromatherapy Associates Full time

    Role OverviewWe are seeking a talented Global Brand Marketing Manager to join our team at Aromatherapy Associates. As a key member of our marketing department, you will be responsible for developing and executing impactful marketing strategies that align with our commercial goals.The ideal candidate will have 5-10 years of experience in brand marketing,...


  • Brentford, Greater London, United Kingdom NBCUniversal Full time

    Data Product Analyst Job DescriptionNBCUniversal is looking for a highly analytical and detail-oriented Data Product Analyst to join our dynamic team. This role will contribute to the evolution of our data platform into a truly international product.This is an exciting opportunity to work with complex data sets across various domains, including financial,...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    This exciting opportunity is for a skilled Customer Journey Designer to join Service Care Solutions Ltd and contribute to enhancing the service experience for our residents.The successful candidate will have experience in creating detailed journey maps, capturing all touchpoints, interactions, and emotions, and will be proficient in using digital tools such...