Service Experience Strategist
1 week ago
We are seeking a skilled Customer Journey Designer to enhance the service experience for our residents.
The role will be pivotal in mapping and enhancing the customer journey within the housing sector, ensuring every touchpoint and interaction is seamless, effective, and resident-focused.
Main Responsibilities:- Journey Mapping: Design and develop detailed customer journey maps, capturing all touchpoints, interactions, and emotions.
- Digital Tools: Create and update interactive journey maps using digital platforms like Miro, Figma, or similar tools.
We estimate the salary for this role to be around $38 per hour, with a contract duration of 3 months and full-time working hours.
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Customer Experience Strategist
1 week ago
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Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full timeThis exciting opportunity is for a skilled Customer Journey Designer to join Service Care Solutions Ltd and contribute to enhancing the service experience for our residents.The successful candidate will have experience in creating detailed journey maps, capturing all touchpoints, interactions, and emotions, and will be proficient in using digital tools such...