Journey Mapping Consultant

4 weeks ago


Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time
Journey Mapping Consultant

We are seeking an experienced Journey Mapping Consultant to join our team at Service Care Solutions Ltd. In this role, you will be responsible for designing and developing detailed customer journey maps, capturing all touchpoints and interactions. You will also work closely with various teams to refine processes and ensure smooth running of services.

About the Position:
  • Create detailed customer journey maps using digital platforms like Miro, Figma, or similar tools.
  • Collaborate with teams to identify areas for improvement and implement service design tools.

Requirements:
  1. Proven experience in service design, customer experience or user experience (UX) roles.
  2. Experience in the housing sector or working within public sector services is advantageous.
  3. Familiarity with data analysis tools and CRM platforms (Salesforce, etc.)

Salary: £38 per hour, Contract: Temporary Ongoing 3 Months, Hours: Full time.

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