Client Experience Manager

4 weeks ago


Brentford, Greater London, United Kingdom Northreach Full time

We are seeking a talented Client Experience Manager to lead our customer service team at Northreach in London. This exciting opportunity offers a salary of £29,000 - £34,000 per annum and the chance to develop and implement strategies to enhance customer satisfaction.

About the Role:
  • Lead and manage a team of customer service representatives to deliver exceptional service to clients.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with colleagues to enhance the customer experience.

The ideal candidate will have prior experience in a leadership role, preferably in a customer-facing environment. They should be able to communicate effectively and possess excellent problem-solving skills.

Responsibilities:

  • Lead and manage a team of customer service representatives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with colleagues to enhance the customer experience.

Requirements:

  • Prior experience in a leadership role, preferably in a customer-facing environment.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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