Customer Growth Analyst

3 weeks ago

London, United Kingdom Visa Full time
Job Description

Position Summary

Visa Direct is a real time payments network that helps to transform money movement globally. Visa Direct APIs and solutions enable consumer and business applications including person-to-person (P2P) transfers, business to consumer (B2C) and business to small business (B2b) payouts and government to consumer (G2C) disbursements. Large innovative companies already utilize the Visa Direct network to enable money movement such as Revolut, Wise, Square, Stripe, Airbnb, Facebook, PayPal and hundreds more.

The Visa Direct Global Sales Enablement team plays a critical role in growing the Visa Direct business and is responsible for commercial strategies and tactics to grow revenue, capturing new business support and post-sale commercial success to expand markets, use cases and verticals.

We are looking for someone who is excited to help grow our sales enablement function, and the newly established customer growth function into a scalable model, working with cross-functional teams to ensure new and existing clients on-boarded are seeing commercial success and growing transaction volume.

This is an excellent role for candidates that have Product Marketing, Project Management and Customer Analytics experience and are energized about using their skills alongside a product team to accelerate growth of one of the top global payment networks.

The role will be responsible for working across teams to coordinate and manage timelines, help drive strategies, and develop analytical tools and dashboards with a view to help grow our business with existing clients.

Key Responsibilities:

  • In partnership with the customer growth lead, help drive the global project and strategic framework for customer success and growth for Visa Direct, working with regional commercialization, sales, operations, product and marketing as key stakeholders
  • Support the creation of processes, feedback loops, and tight integrations with our GTM strategies
  • Help manage agencies to develop scalable best practice customer success toolkits across priority use cases and segments
  • Own the project plan detail, ensuring stakeholders across multiple teams stay engaged and have clear updates/accountability
  • Support the customer growth lead in working with regions and sales to pilot toolkits and model with strategic clients to receive measurable feedback and tweak as needed
  • Using Visa analytics and tools, create data dashboards looking at client patterns, gaps and benchmarking vs peers
  • Partnering with regions and multiple stakeholder groups, select strategic clients per region to engage in benchmarking exercise, resulting in growth programs
  • Research and use industry trends and competitive analysis to inform best practice and strategies
  • Become a product expert to be able to train external agencies on capabilities and USPs of Visa Direct
  • Help support the overall Sales Enablement team helping to manage plans and reporting

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

Minimum Qualifications:

• Experience in and a passion for payments and fintech
• Experience with data and building dashboards/tools
• Ability to independently lead and manage projects with multiple work streams
• Excellent cross-functional collaboration capabilities
• Strong global business acumen and ease of communicating cross-culturally
• Passionate about working with colleagues across the globe to develop go-to-market and growth strategies for a rapidly growing business unit
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Self-starter, team oriented, collaborative, and driven
• Top communication skills, including oral, writing and presentation capabilities



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • Director of Growth

    2 weeks ago

    London,, UK, United Kingdom Growth & Company Full time

    We are hiring several Growth Director roles for fast-growing DTC e-commerce businesses.Whether you're at this level already or looking for a step up, it's worth starting a conversation – the businesses we're working with are forward-thinking and open-minded. Read on for the main responsibilities, but the TL;DR is: if you're a Director or...

  • Director of Growth

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    We are hiring several Growth Director roles for fast-growing DTC e-commerce businesses.Whether you're at this level already or looking for a step up, it's worth starting a conversation – the businesses we're working with are forward-thinking and open-minded. Read on for the main responsibilities, but the TL;DR is: if you're a Director or...

  • Director of Growth

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    Job Description We are hiring several Growth Director roles for fast-growing DTC e-commerce businesses. Whether you're at this level already or looking for a step up, it's worth starting a conversation – the businesses we're working with are forward-thinking and open-minded. Read on for the main responsibilities, but the TL;DR is: if...

  • Director of Growth

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    We are hiring several Growth Director roles for fast-growing DTC e-commerce businesses.Whether you're at this level already or looking for a step up, it's worth starting a conversation – the businesses we're working with are forward-thinking and open-minded. Read on for the main responsibilities, but the TL;DR is: if you're a Director or almost there,...

  • Head of Growth

    3 weeks ago

    London, United Kingdom Growth & Company Full time

    We're hiring multiple Heads of Growth across our portfolio of digital brands. With 11 positions to fill, we're looking for data-obsessed, creative thinkers who can drive exceptional results. If you're passionate about scaling businesses and love the challenge of full-funnel growth, we want to talk to you.Each role involves leading growth strategy and...

  • Head of Growth

    4 days ago

    London, United Kingdom Growth & Company Full time

    Job DescriptionWe're hiring multiple Heads of Growth across our portfolio of digital brands. With 11 positions to fill, we're looking for data-obsessed, creative thinkers who can drive exceptional results. If you're passionate about scaling businesses and love the challenge of full-funnel growth, we want to talk to you.Each role involves leading growth...

  • Head of Growth

    6 days ago

    London, United Kingdom Growth & Company Full time

    Job Description We're hiring multiple Heads of Growth across our portfolio of digital brands. With 11 positions to fill, we're looking for data-obsessed, creative thinkers who can drive exceptional results. If you're passionate about scaling businesses and love the challenge of full-funnel growth, we want to talk to you. Each role involves...

  • Head of Growth

    3 weeks ago

    London,, UK, United Kingdom Growth & Company Full time

    We're hiring multiple Heads of Growth across our portfolio of digital brands. With 11 positions to fill, we're looking for data-obsessed, creative thinkers who can drive exceptional results. If you're passionate about scaling businesses and love the challenge of full-funnel growth, we want to talk to you.Each role involves leading growth strategy...

  • Director of Growth

    2 weeks ago

    London Area, United Kingdom Growth & Company Full time

    We are hiring several Growth Director roles for fast-growing DTC e-commerce businesses.Whether you're at this level already or looking for a step up, it's worth starting a conversation – the businesses we're working with are forward-thinking and open-minded. Read on for the main responsibilities, but the TL;DR is: if you're a Director or almost there,...

  • Senior Growth Manager

    6 days ago

    London, United Kingdom Growth & Company Full time

    We're hiring multiple Heads of Growth across our portfolio of digital brands. With 11 positions to fill, we're looking for data-obsessed, creative thinkers who can drive exceptional results. Each role involves leading growth strategy and execution for one of our market-leading brands. We're looking for people who can balance data-driven decision making with...

  • Lead Data-Driven Growth Analyst

    2 weeks ago

    London, Greater London, United Kingdom Amplifi Capital Full time

    The RoleAs a Senior Growth Analyst, you'll play a pivotal role in developing insights and strategies to drive customer acquisition, retention, and revenue growth. You'll focus on optimising growth within our existing customer base through targeted marketing initiatives and backend decisioning enhancements.This role requires a commercially minded, hands-on...

  • Revenue Growth Analyst

    20 hours ago

    London, Greater London, United Kingdom monday Full time

    We are seeking a skilled Revenue Growth Analyst to drive revenue growth and expansion in EMEA Revenue Operations at Monday. The successful candidate will work closely with senior leadership stakeholders and others to drive greater visibility and predictability of the business.Key Responsibilities:Analyze data to identify trends and areas for improvement in...

  • Customer Growth Manager

    3 weeks ago

    London, Greater London, United Kingdom Banking Circle Full time

    We are seeking a talented Commercial Analyst to join our Sales department at Banking Circle, where you will play a key role in supporting our Account Management and Sales & Onboarding team. As a Commercial Analyst, you will be responsible for tracking and forecasting KPIs related to customer performance and onboarding, and providing ad-hoc analysis on...

  • Digital Growth Analyst

    6 months ago

    London, United Kingdom Harnham Full time €65,000

    Digital Growth Analyst London – Hybrid Up to £65,000 A leading company in the kid’s entertainment sector is looking for a Digital Growth Analyst to join the team! THE COMPANY This company is looking for an ambitious and motivated individual to join the team and help build out their analytics capabilities. THE ROLE Be the expert for all digital...

  • Digital Growth Analyst

    6 months ago

    London, United Kingdom Harnham Full time €65,000

    Digital Growth Analyst London – Hybrid Up to £65,000 A leading company in the kid’s entertainment sector is looking for a Digital Growth Analyst to join the team! THE COMPANY This company is looking for an ambitious and motivated individual to join the team and help build out their analytics capabilities. THE ROLE Be the expert for all digital...

  • Digital Growth Analyst

    6 months ago

    London, United Kingdom Harnham Full time

    Digital Growth AnalystLondon – HybridUp to £65,000 A leading company in the kid’s entertainment sector is looking for a Digital Growth Analyst to join the team! THE COMPANYThis company is looking for an ambitious and motivated individual to join the team and help build out their analytics capabilities. THE ROLEBe the expert for all digital & CRM...

  • Digital Growth Analyst

    6 months ago

    London,, UK, United Kingdom Harnham Full time

    Digital Growth AnalystLondon – HybridUp to £65,000 A leading company in the kid’s entertainment sector is looking for a Digital Growth Analyst to join the team! THE COMPANYThis company is looking for an ambitious and motivated individual to join the team and help build out their analytics capabilities. THE ROLEBe the expert for all digital & CRM...

  • Digital Growth Analyst

    6 months ago

    London, United Kingdom Harnham Full time

    Digital Growth AnalystLondon – HybridUp to £65,000 A leading company in the kid’s entertainment sector is looking for a Digital Growth Analyst to join the team! THE COMPANYThis company is looking for an ambitious and motivated individual to join the team and help build out their analytics capabilities. THE ROLEBe the expert for all digital & CRM...

  • Business Growth Analyst

    4 weeks ago

    London, Greater London, United Kingdom Atominvest Software Full time

    About Atominvest SoftwareWe are a pioneering software company revolutionising the world of alternative investment technology by providing cutting-edge solutions to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.Job OverviewWe are seeking an experienced Commercial Analyst to join our...

  • Data-Driven Growth Analyst

    20 hours ago

    London, Greater London, United Kingdom Dystematic Limited Full time

    Dystematic Limited seeks a highly motivated Data-Driven Growth Analyst to contribute to the creation of digital marketing campaigns and website updates, while supporting the development and execution of strategic projects.Main ResponsibilitiesAnalyze customer behavior and preferences to inform marketing strategies and improve conversion rates.Develop and...