Endoscopy Scheduler/ Administrator

1 week ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

We are looking for an experienced Scheduler and Administrator with the ability to work collaboratively within a team. The post holder will be responsible for the day to day scheduling of appointments with our busy Endoscopy Unit. The post holder will be working closely with the Endoscopy Team Leader and Service Delivery Manager to ensure smooth running of the service.

The post holder will be supported by the Endoscopy Team Leader to work on projects to improve access to endoscopy services. Our endoscopy service operates Monday – Friday 08:00 – 18:00. The post holder must be able to work flexibly within their contracted hours. 

For an informal discussion about the role please contact: Farhad Hussain, Service Delivery Manager

Main duties of the job

To schedule patients who are referred to the endoscopy service within national access diagnostic waiting times. To ensure that endoscopy appointments are effectively utilised. To provide an efficient administrative service to the endoscopy clinical team and provide an excellent patient experience. 

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Experience

Essential criteria

Experience of working with the public and demonstrating strong customer care skills Experience of working with the public and demonstrating strong customer care skills

Desirable criteria

Experience of working with the public and demonstrating strong customer care skills Knowledge of the local area, its people and resources

Skills

Essential criteria

Able to organise own workload Able to use own initiative Demonstrates strong interpersonal skills and a good telephone manner Able to work calmly within a pressured environment Able to work well within a team Driven, proactive and adaptable to changes in processes and priorities Able to use of ICT packages (e.g. Microsoft Outlook, Word, Excel, PowerPoint)

Knowledge

Essential criteria

Knowledge of the principles of confidentiality and the Data Protection Act.

Desirable criteria

Knowledge of the health service and related services

Qualifications

Essential criteria

Good Level of general education Numerate and literate

Other

Essential criteria

Able to work under supervision

Desirable criteria

Interest and commitment to working in NHS settings

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