Endoscopy Booking Administrator

3 months ago

London, United Kingdom Imperial College Healthcare NHS Trust Full time

We are looking to recruit a full time Endoscopy Booking Administrators who share our vision and can be guided by our Trust’s core values of kind, collaborative, aspirational and expert.
We are looking for enthusiastic multi-skilled team players to join our busy Endoscopy Team and be able to fulfil our customer service guarantee by reducing call wait times and improving patient experience.

We have a vacancy for three Band 3 Booking Administrators who will be working in a devolved setting. The Booking Administrators will be responsible for answering patient calls and booking patients within their diagnostic target time and adhering to the Trust Access Policy.

The successful post holders will be used to working autonomously be proactive and able to take initiative to solve problems. The administrators will need to work collaboratively with doctors, nurses, and various administrative teams to deliver the objectives of the service.

You will be required to have experience in a patient facing role with an excellent customer care manner, communication and interpersonal skills.
Proficient Information Technology (IT) knowledge and skills are essential for this post, to enable you to provide computer based functions and advice to patients and a range of service users.
- To be responsible for booking, changing and cancelling patient appointments
- Ensuring that all access and booking standards are met in regards to patient appointments when booking
- To input and maintain information on Scorpio, Cerner and Waiting List Tracker for patients admitted or discharged.
- Commitment to Directorate and Trust objectives
- Take active part in any service improvement initiatives that ensure the service is fit for purpose and delivers values for money in line with operational policies
- To be responsible for undertaking clerical and at times, receptionist duties for the unit including ensuring a clean and safe environment

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

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