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High Impact User Team Administrator
4 months ago
Job summary
An exciting opportunity has arisen to provide maternity leave cover as the administrator for the high impact user team based in the adult emergency department.
We are looking for an enthusiastic, dynamic, organised and forward thinking candidate who thrives in a supportive and inclusive environment.
The role includes being in a team which provides support for patients who attend the emergency department frequently and may have a range of health inequalities which prevent them from accessing healthcare appropriately.
The post holder will have a range of administrative experience, ideally in a hospital environment, though other administration experience will be valued.
The candidate must be a good team player and enjoy working in a team. They will need to be able to manage and prioritise their workload appropriately.
Applicants should have excellent organisational and interpersonal skills. Good communication skills and the ability to use initiative is essential.
Main duties of the job
o Providing secretarial support to the high impact user team as requiredo Note taking of various departmental meetings as requiredo Dealing with telephone enquiries and taking accurate messages as appropriate. Acting as a contact and liaison point for patients, clinicians, GP's, nursing staff and medical representatives, both face to face and on the Promote a positive image of University Hospital Bristol and Weston NHS Foundation Trust at all To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and emailo To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patients' needs at all times and able to communicate effectively when dealing with difficult situations/conversationso Escalate patients queries and general issues to the roles line manage or relevant clinical staff as appropriateo General office admin duties - forwarding of emails; sorting & distributing post; filing; printing; photocopying; laminating Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all Undertaking any other duties which are deemed appropriate to the post
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
Educated to GCSE grade C or above (or equivalent) in English language and Maths Business Administration Level 3 NVQ or equivalent experience
Knowledge and experience
Essential
Clerical/administrative experience Experience dealing with the public
Desirable
Previous NHS experience Experience of using a patient administration system
Skills and Abilities
Essential
Effective and polite manner when dealing with people Able to work under pressure and meet deadlines whilst maintaining a high standard Ability to work in a busy team, adjust to change and motivate others Ability to work independently, managing own workload Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills, including Microsoft packages Attention to detail
Aptitudes
Essential
Respecting Everyone Embracing Change Recognising Success Working together