High Impact User Team Administrator

7 months ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

An exciting opportunity has arisen to provide maternity leave cover as the administrator for the high impact user team based in the adult emergency department.

The role includes being in a team which provides support for patients who attend the emergency department frequently and may have a range of health inequalities which prevent them from accessing healthcare appropriately.

The post holder will have a range of administrative experience, ideally in a hospital environment, though other administration experience will be valued.

Applicants should have excellent organisational and interpersonal skills. Good communication skills and the ability to use initiative is essential.
- Providing secretarial support to the high impact user team as required
- Note taking of various departmental meetings as required
- Dealing with telephone enquiries and taking accurate messages as appropriate. Acting as a contact and liaison point for patients, clinicians, GP’s, nursing staff and medical representatives, both face to face and on the telephone.
- Promote a positive image of University Hospital Bristol and Weston NHS Foundation Trust at all times.
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patients’ needs at all times and able to communicate effectively when dealing with difficult situations/conversations
- Escalate patients queries and general issues to the roles line manage or relevant clinical staff as appropriate
- Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
- Undertaking any other duties which are deemed appropriate to the post

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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