Customer Service Analyst
2 months ago
Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planetAre you ready to join the Fearless?
Job Description
The role will be as part of our Customer Service function, focusing on developing, analysing and creating models/tools used by the business.
It is vital that the candidate has an analytical mindset, strong communication skills and can adapt to fast paced, ever changing business environments
As part of this role you will assist and work with other internal stakeholders. You will support teams that work across a variety of projects and deliver support to many areas of our business, the areas of responsibility you will have are:
Data analysis and Data Manipulation Business Process improvement Develop data analytics and other strategies to optimise efficiency and quality Maintaining PowerBi dashboards and insights Proactively identify trends in data and make recommendations on operational improvements Support infrastructure and controls Management reporting and insights Business Intelligence
Qualifications
Degree level, or equivalent education in the areas of statistics or computer science is advantageous Strong problem-solving ability Commercial mindset Ability to communicate with wide range of stakeholders with various levels of technical understanding Ability to demonstrate exceptional numerical and analytical skills with outstanding attention to detail Ability to analyse large and complex datasets Advanced Microsoft Excel knowledge PowerBi knowledge SQL knowledge VBA knowledge Any programming experience is desirable Business Intelligence tools experience is desirable (Tableau, Looker etc)-
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