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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Our MissionWe are building the world's most admired and compelling brand ecosystem. Our mission is to elevate the lives of our...
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Customer Service Representative
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Our MissionWe are building the world's most admired and compelling brand ecosystem. Our mission is to elevate the lives of our...
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Customer Service Representative
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and passionate Customer Service Advisor to join our team at Frasers Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including web chat, social media, email, and telephony.Key ResponsibilitiesProvide outstanding...
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our...
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our...
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our...
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our...
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Customer Service Representative
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our...
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Customer Service Representative
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're committed to delivering exceptional customer experiences through digital innovation and unique store experiences.Job SummaryWe're seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be responsible for managing...
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Customer Service Representative
1 month ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're committed to delivering exceptional customer experiences through digital innovation and unique store experiences.Job SummaryWe're seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be responsible for managing...
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Customer Service Representative
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Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're seeking a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our company,...
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Customer Service Representative
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's rethinking the way we shop. We're passionate about delivering exceptional customer experiences through our unique store experiences and digital innovation.Job DescriptionWe're seeking a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you'll be the face of our company,...
Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.
Key Responsibilities- Provide timely and effective responses to customer inquiries and concerns.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Utilize strong communication and problem-solving skills to de-escalate customer complaints and concerns.
- Stay up-to-date on product knowledge and company policies to provide accurate and informed responses to customers.
- Meet or exceed performance metrics and standards for customer satisfaction and service quality.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and customers.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.