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Customer Service Representative

2 months ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Utilize strong communication and problem-solving skills to de-escalate customer complaints and concerns.
  • Stay up-to-date on product knowledge and company policies to provide accurate and informed responses to customers.
  • Meet or exceed performance metrics and standards for customer satisfaction and service quality.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customers.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.