Customer Service Representative

2 weeks ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About Us

Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.

Our Mission

We are building the world's most admired and compelling brand ecosystem.

Our Purpose

We are elevating the lives of the many with access to the world's best brands and experiences.

Our Culture

We are a company that fears less and does more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail. We embrace challenges and strive to be the best in everything we do.

Key Responsibilities

  • Provide exceptional customer service to Frasers Group customers through various channels.
  • Work with the highest standard of verbal and written communication to resolve customer contacts and issues in an efficient and professional manner.
  • Take ownership of customer contacts and complaints and liaise with various departments to reach best resolutions.
  • Take action on customer feedback to recover potentially lost customers and/or resolve concerns.

Requirements

  • Excellent written, verbal, and presentation skills.
  • Passionate about providing exceptional customer service and creating positive experiences for our valued customers.
  • Excellent PC literacy and a working knowledge of Microsoft packages.
  • Ability to work well under pressure and multitask.
  • Ability to pay close attention to detail and think outside the box.
  • Natural ability to work independently within an established team.
  • Show respect to others in a positive manner and build strong working relationships.
  • Strong team player and role model, capable of gaining trust from your team and peers.
  • Enthusiastic, positive, resourceful, and resilient.

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