Customer Service Analyst
2 months ago
About Us
Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.
Our Mission
We are building the world's most admired and compelling brand ecosystem. Our goal is to elevate the lives of our customers and employees by providing access to the world's best brands and experiences.
Our Culture
We value fearless thinking, ownership, and relevance. Our employees are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail. We believe in recognizing and rewarding our employees for their hard work and contributions.
Job Summary
We are seeking a highly analytical and detail-oriented individual to join our Customer Service function as a Data Insights Specialist. The successful candidate will be responsible for developing, analyzing, and creating models and tools used by the business.
Key Responsibilities
- Develop and maintain data analytics and other strategies to optimize efficiency and quality
- Assist and work with other internal stakeholders to support business projects and initiatives
- Maintain PowerBi dashboards and insights
- Proactively identify trends in data and make recommendations on operational improvements
- Support infrastructure and controls
- Management reporting and insights
- Business Intelligence
Requirements
- Degree level or equivalent education in statistics or computer science
- Strong problem-solving ability
- Commercial mindset
- Ability to communicate with a wide range of stakeholders with various levels of technical understanding
- Ability to demonstrate exceptional numerical and analytical skills with outstanding attention to detail
- Ability to analyze large and complex datasets
- Advanced Microsoft Excel knowledge
- PowerBi knowledge
- SQL knowledge
- VBA knowledge
- Any programming experience is desirable
- Business Intelligence tools experience is desirable
What We Offer
- A competitive salary and benefits package
- A wide range of perks for our colleagues, including Frasers Champion, Fearless 1000, Frasers Festival, CEO Sessions, and Retail Reconnect
- Free access to the Retail Trust charity for mental wellness support
- Free gym classes and discounted memberships to our clubs
How to Apply
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether they are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter.
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