Customer Service Representative

2 weeks ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About the Role

Frasers Group is seeking a highly skilled and passionate Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.

Key Responsibilities:

  • Provide top-notch customer care to Frasers Group customers through all available channels.
  • Utilize excellent verbal and written communication skills to resolve customer contacts and issues efficiently.
  • Take ownership of customer contacts and complaints, working closely with various departments to reach best resolutions.
  • Act on customer feedback to recover potentially lost customers and resolve concerns.

Requirements:

  • Excellent written, verbal, and presentation skills.
  • Passionate about providing exceptional customer service and creating positive experiences for valued customers.
  • Excellent PC literacy and working knowledge of Microsoft packages.
  • Ability to work well under pressure and multitask.
  • Ability to pay close attention to detail and think outside the box.
  • Natural ability to work independently within an established team.
  • Strong team player and role model, capable of gaining trust from team and peers.
  • Enthusiastic, positive, resourceful, and resilient.

What We Offer:

  • A wide range of benefits and perks, including a benefits package and opportunities for growth and development.
  • A dynamic and fast-paced work environment with a focus on customer satisfaction.
  • The chance to work with a leading retail company and be part of a talented team.

Next Steps:

Our Recruitment Team will review applications and contact shortlisted candidates for further interview stages. We look forward to hearing from you

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