People Manager
4 weeks ago
As People Manager, you will play a pivotal role in shaping a positive and thriving working environment, ensuring the long-term success of the business. You will be a key player in ensuring that Receptional remains an employer of choice, committed to the growth, development, and well-being of its diverse and talented workforce. Your responsibilities will span various areas of HR, including talent acquisition and retention, employee relations, performance management, learning & development, company culture, and office management. Collaboration is at the heart of this role, requiring close coordination with the Senior Leadership Team, Head of Departments, and line managers. Additionally, you will leverage your in-depth understanding of HR tools, legislative requirements, and strategic data insights to contribute to the overall success of the People function, shaping and implementing effective policies and processes that resonate with Receptionals’ culture.
About Us: Are you looking for a role where your colleagues are bright and engaged, the work is rewarding, and there’s plenty of opportunity for progression? At Receptional, we love working with challenger brands that are changing the world. It means we’re growing fast and looking for enthusiastic people to grow with us. Receptional is a multi-award-winning team of creative and digital marketers that have been working with some of the world’s best-known and challenger brands for 25 years. We offer a variety of services to our clients ranging from one-off projects to multi-channel campaigns. A major part of our success is the people that work for us. We hire diverse people with potential and enable them to flourish with training and progression with both team and individual training budgets to support your growth. This is a company where you can build a career, we are long-term focused and reward great performance with clearly defined career progression paths. We place culture at the center of our business with an array of annual initiatives ranging from charity to social events. Work/life balance is of utmost importance to us. We believe in providing a supportive and collaborative environment to enable you to reach your full potential. An Award-Winning Team: In the last 25 years, Receptional has won multiple awards, not only for the work we do with our clients, but also for our exceptional team culture and dedication to nurturing and advancing our team members. Our commitment to providing a supportive environment encourages personal and professional growth, ensuring that each member not only contributes to our success but also thrives individually. A small selection of the awards we have won together:
- Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022.
- SBC Marketing & Services Provider of the Year 2022
- Best Agency Culture (Silver Award) 2022 at the UK Agency Awards
- The Financial Services Forum's Agency of the Year Award 2023
Key ResponsibilitiesLead, Manage & Accountability:
- Manage the People Team in carrying out their duties to the best of their ability, providing support, coaching, and training to grow their skills and capabilities.
- Assisting the Head of Operations in the development of the HR strategy and plan for any projects or initiatives that may arise as part of the annual planning process and the 3-year business plan.
- Undertake personal development in line with the requirements of the role, ensuring that you remain up-to-date with any legislative changes that may affect the business
- Continuously upskilling proficiency in HR technologies and data analytics tools to analyze workforce trends, enhance decision-making, and improve HR processes.
- Exploring new tools and technologies, such as advancements in AI to optimise the People Department function.
- Ensure regulatory compliance is kept up to date, and that all staff are trained in the relevant areas, directing the People Team to act as required.
- Adherence to Receptionals’ Leadership Charter; embodying excellence, innovation, ethical conduct, client satisfaction, diversity, and supportive workplace culture, while promoting the company values across all levels of leadership and the wider business
- Collaborate with senior leaders to create and maintain a high-performance culture, with strong employee engagement, aligned with our company values
- Implementation of a well-defined People strategy that aligns with organisational goals and fosters a culture of continuous growth, empowerment, and innovation, ensuring that each employee feels valued, understood, and motivated to contribute to the collective success of the company.
- Developing data-led reporting that drives strategic insights and improvements across the wider business
Employee Relations:
- Act as a point of contact for employee inquiries and concerns, maintaining an open-door policy.
- Address employee issues, conflicts, and grievances, ensuring a fair and consistent approach.
- Mediate disputes between employees and facilitate constructive discussions.
- Develop and maintain clear procedures for reporting and addressing grievances.
- Development and implementation of a talent acquisition strategy. Developing relationships with both internal and external stakeholders to ensure the timely recruitment of top talent, in coordination with the Recruitment Executive
- Working with the Head of Operations to identify, explore, and develop partnerships with outside organisations/agencies to enhance our talent pool, and streamline hiring efforts.
- Working with Marketing to design and implement a comprehensive recruitment marketing strategy that leverages social media and digital platforms to enhance our employer brand and attract a diverse pool of candidates.
- Establishing and refining recruitment processes and policies to ensure they are transparent and equitable, attract a wide range of diverse candidates, and are aligned with our organisational values and legal requirements.
- Promote the company’s commitment to DEI in the workplace
- Overseeing the effective implementation and delivery of both the Onboarding/Offboarding and New Starter Induction strategy and process; making improvements as required.
- Overseeing the development and implementation of a performance management process. Working closely with line managers and employees to ensure its effective use
- Provide support and counsel for difficult conversations ensuring that performance or conduct concerns are addressed quickly, respectfully, and effectively.
- Oversee the development and implementation of both the culture and reward and recognition strategies to ensure that Receptional is not only a great place to work but also one where high performance is recognised and celebrated.
- Regularly review policies, processes, and procedures to ensure compliance with any changes in legislation, and that they are fully embedded within the day-to-day working of the business.
- Conducting regular pay and benefits benchmarking reviews. Making suggestions and recommendations to the board to maintain Receptionals’ strong position within the marketplace
- Oversee health & safety, well-being initiatives, contract management, and general administration
- Work with the Learning & Development Coordinator to oversee the defining and implementation of the company's learning and development strategy, championing career development, training, and a coaching culture across the business.
- Overseeing the succession planning process to identify and proactively plan to mitigate resource risk Identify key talent, support and monitor the training and development of potential successors.
Skills Knowledge and ExpertiseEssential Skills:
- A proven track record of working within the fields of HR or Recruitment
- Previous experience in managing a team with the ability to lead, mentor, and manage effectively, fostering a positive and collaborative work environment.
- Proven ability to think strategically and align HR initiatives with overall business objectives
- A strong knowledge of HR laws, regulations, and best practices
- Previous experience in the design and implementation of policies, processes, and procedures
- Experience in managing change initiatives and ensuring smooth transitions for employees.
- Experience in developing initiatives that enhance employee engagement and satisfaction
- Experience in the design and implementation of effective recruitment and talent management strategies, with a focus on diversity and inclusion
- Experience in the design and implementation of Performance Management and Learning & Development strategies.
- Strong conflict resolution, decision-making, and problem-solving skills.
- Exceptional communication and interpersonal skills.
Our Values and BenefitsEvery half-decent agency has a beer fridge and free fruit. It’s all a bit samey, a bit bleugh. We take a different approach, with benefits based around our five core values. But there is, of course, free beer and fruit, if you want it. Transparent
- We have open, honest conversations and strive to communicate clearly and constructively.
- Company-wide meetings every Monday
- Whole-team business reviews every quarter
- Twice yearly appraisals
- Transparent pay scale and skills matrix
- Bonuses split equally among the team
- We invest in innovation, thought leadership and wellbeing, to improve our people and work.
- Free fresh fruit and healthy snacks
- Mental health training and first aiders
- Annual health check and flu jab
- Fantastic pension plans
- Enhanced pay for parental/adoption leave
- We’re flexible in our work and value creative thinking.
- Modern, spacious office with table tennis
- Cycle-to-work scheme
- Your own high-spec PC
- Monthly rewards for top performers
- We’re an integrated team. We see strength in diversity and value collective expertise.
- A focus group to make everyone’s voice heard
- Quarterly days out - from canoeing to falconry
- Team fundraising for our charity of the year
- Celebrations for Pride, Black History Month and more
- We’re inquisitive and think beyond the brief. Information and experience make us smarter.
Our purpose is to create Better People, Better Lives. It means we:
- Hire people with potential and enable them to flourish;
- Contribute research and insights that drive industry change; and
- Get involved in Bedfordshire life, supporting local causes such as the King's Arms Project and Woodgreen Pets Charity.
Receptional constantly aims high and finishes higher. Our work has been frequently rewarded in recent years, resulting in us being named Search Agency of the Year by The Drum and Best Integrated Search Agency at both the UK and European Search Awards.
We work across diverse sectors and are proud to have unmatched experience in sports, gaming and financial services. Our clients include: Away Resorts, Betdaq, Bill Plant Driving School, Bright Horizons, Casumo, Kiddi Caru, Plus500 and Skilling.
We're always looking for enthusiastic people to join us across our teams:
- Business Development & Marketing
- Content
- Creative
- HR, Finance & Development
- Operations
- Outreach
- Paid Search & Social
- PR
- SEO
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