Broker Support Specialist

1 month ago

Chester, United Kingdom Green UK Mortgages Full time

Broker Support Specialist - Chester, UK (onsite)

 

About Us 

Green Mortgages is at the forefront of the mortgage brokerage industry, renowned for our commitment to delivering innovative financial solutions with integrity and exceptional customer service. Our team is dedicated to helping clients navigate their journey to home ownership and financial security with personalised advice and support. As we continue to grow, we remain focused on enhancing our services and expanding our impact.

 

The Broker Support Specialist Role

We are seeking a proactive and highly organised Broker Support Specialist to join our team. This role is integral to ensuring the smooth operation of our brokerage services, providing essential support to our Mortgage Advisors. You will be involved in managing the pipeline of new and existing business, ensuring that all aspects of the mortgage application process are handled efficiently. This position offers a fantastic opportunity for those looking to build a career in the financial services industry, with ample room for professional growth and development.

 

Key Responsibilities:

  • Assist Mortgage Advisors by managing and interpreting documents, ensuring that all necessary paperwork is accurate and complete
  • Assess the viability of mortgage cases, conducting preliminary evaluations to support the advisors’ decision-making process
  • Engage in client outreach, acting as a liaison between advisors and clients to gather information, update them on case progress, and ensure a high level of service
  • Contribute to the maintenance of client relationships through timely and effective communication, ensuring excellence in customer service at every touchpoint
  • Maintain and update client records and databases, ensuring data integrity and compliance with privacy regulations
  • Identify and implement process improvements to enhance efficiency and service quality within the brokerage team

 

Qualifications and Experience of the Broker Support Specialist Role

  • No specific qualifications required; comprehensive training will be provided
  • Strong communication, organisational, and time-management skills are essential
  • Demonstrated ability to take initiative and work independently as well as part of a team
  • A keen eye for detail and the ability to manage multiple tasks simultaneously
  • Experience in customer service or administrative roles is highly beneficial
  • A genuine interest in the financial services industry and a commitment to ongoing professional development

 

Why Join Us?

  • Competitive salary with opportunities for career progression within the company
  • A supportive and dynamic work environment that values teamwork and innovation
  • Comprehensive training and professional development opportunities
  • A role that offers a blend of administrative and client-facing responsibilities, providing a broad exposure to the mortgage brokerage industry
  • A 4-day working week with 1-day working from home, promoting a healthy work-life balance

 

If you are enthusiastic about starting a rewarding career in financial services and possess the skills we’re looking for, please send your CV and a cover letter.

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