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Application Support Specialist

2 months ago

Chester, United Kingdom Collabera Digital Full time
Job Title: Application Production Services Specialist
Location: UK, Chester (Hybrid-3 days a week onsite)
Responsibilities:
* Capacity and Performance Management.
* Working with development teams for take-on and training of new services or significant upgrades.
* Providing support for Audits (internal and external).
* Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements.
Requirements/Qualifications and Skills:
* 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
* Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
* Excellent written and verbal communication skills (English)
* Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
* Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
* Strong operating system knowledge in Unix and Windows including strong scripting skills
* Experience with Database technologies (examples Oracle, DB2 and PL/SQL )queries to support incident resolution.
* Knowledge of event driven and schedule driven batch processes
* Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
* Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
* Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
* Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
* Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
* Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
* Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
* Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues