Fragrance & Beauty CRM & Clienteling Executive - Harrods Knightsbridge

6 months ago

London, United Kingdom CHANEL Full time

Fragrance & Beauty CRM & Clienteling Executive

Location: Harrods Knightsbridge

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

As the CRM & Clienteling Executive, you are the ultimate CHANEL ambassador and instil CRM culture throughout the Harrods Fragrance & Beauty business. You assist Sales Consultants in cultivating long-term relationships with their clients through clienteling.

Leveraging your experience, CHANEL will enable you to:

Contribute to the overall performance of the CHANEL Fragrance and Beauty account by promoting key business objectives

Regularly engage with clients to ensure they have the most memorable experience with CHANEL whilst ensuring you always uphold the brand values

Act as the main point of contact between the Head office team and the Harrods business

Centralise and coordinate CRM/clienteling activities in Harrods and communicate updates to the Head office team

Responsibilities:

Boutique CRM Action plan:

Develop and execute Harrods clienteling Action Plan to attract and retain clients. With a focus on the ultimate premium offer, convert clients to VIC's

Play an integral part in building and fostering CHANEL’s portfolio of clients through clienteling and CRM channels in line with the brand’s expectations

Participate in monthly catch-up sessions with the Head office teams to explore opportunities, stay informed about new product launches and upcoming events

Participate in workshops and seminars, actively sharing insights and implementing strategic enhancements across the wider team while consistently updating the teams on CRM/clienteling progress

Sales Performance Enhancement:

Take responsibility for driving sales, achieving targets and contribute to the overall business performance on counter

CRM Digital Tool Expert:

Be the expert user in the boutique with the knowledge to train other Sales Consultants on an array of CRM and Clienteling tools including and the Hub

Ensure that Sales Consultants adhere to CHANEL brand guidelines particularly regarding clienteling practices, as well as possess a thorough understanding of email best practices and GDPR compliance

Coordinating CRM Activities:

Arrange monthly meetings with each Sales Consultant to review latest monthly Marketing & CRM reports to track clienteling actions and KPIs

Present latest KPI updates provided by the Head office team during morning briefs

Develop and execute CRM/Clienteling initiatives to motivate Sales Consultants to meet KPIs, fostering team enthusiasm and excitement while also driving clients back to the counter

Support team in clienteling activities:

Coach Sales Consultants in developing their clienteling and relationship-building skills through regular onsite training sessions

Conduct regular sessions focused on enhancing data capture and quality practices for all Sales Consultants

Ensure all Sales Consultants are proficient and adhere to CRM and clienteling standards, fostering future CRM/Clienteling Ambassadors & Executives

Entertainment & Gifting Coordination:

Work with the Retail Coordinator to coordinate all entertainment & gifting activities, making proposals for Management approval

Review the client lists sent from the Head office team with each BA to produce a shortlist of proposed clients (aligned with Clienteling strategy)

Collate responses & feedback from clients via the Sales Consultants & relay back to the Head office team

Contribute to the success of our Harrods skincare, makeup and fragrance masterclasses by building client relationships, offering personalized invitations and increasing engagement levels

What you will bring to the role:

Good understanding of the Luxury Beauty Retail landscape as well staying up to date with relevant industry news.

Experience in a client-facing role and a passion for client development and relationship building

Digital savviness, proficient using Microsoft Office inc. Excel, PowerPoint & Word

Ability to work autonomously to set own time schedule and organise others

Communicate concisely on CRM topics

Strong organisation, time management and communication skills

Good understanding of GDPR and email best practises

Confident presenter, with good spoken & well written English

What you would gain from this experience:

You will have the opportunity to work with one of the leader luxury brands with a wealth of heritage, and innovation to transcend time and generations through the ultimate CHANEL creations

We are dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. You will work with inspirational colleagues and managers that will coach you and develop you throughout your CHANEL career journey

You will be immersed into a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy, to elevate your expertise to educate and inspire our clients

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.

Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.

Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.

Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.

Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

 *Benefits are eligibility dependant and subject to change at any time 

  • Smb Account Executive

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Customer Success Coach, Enterprise

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Coach

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Giorgio Armani Fragrance Expert Harrods London

    6 months ago

    London, United Kingdom L'Oreal Full time

    **Giorgio Armani Fragrance Expert **Harrods Knightsbridge (37.5 hours per week)** Giorgio Armani B**e**auty offers a luxurious and sophisticated glamour to both make-up and fragrance. We want to empower women and men by offering an experience of simplicity, quality and honesty with our service as well as our make-up, skincare and award winning fragrance....

  • Enterprise Customer Success Coach

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Customer Success Coach

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Support Specialist

    6 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Work as an Expert People Analyst

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    **About Culture Amp**Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.

  • HR Analytics Researcher and Strategist

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform their workplace.We are seeking an HR Analytics Researcher and Strategist to join our team. This role will involve working with clients to design and build people-centric feedback and performance management strategies.

  • Customer Experience Specialist

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About UsCulture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the...

  • Customer Growth Specialist

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About UsCulture Amp is a pioneering employee experience platform that empowers companies to drive performance management, develop high-performing teams, and create a better world of work.We're a leading innovator in people science, with the most comprehensive employee dataset in the world. Our platform is trusted by 6,500+ companies, including Canva, On,...

  • Senior Customer Success Strategist

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the Role: As a key member of our team, you will play a pivotal role in driving customer success and growth at Culture Amp. You will leverage your expertise in SaaS and HR Tech to identify opportunities and deepen connections with our customers, ensuring they achieve their goals while maximizing the value of our product suite.Key...

  • Commercial Account Management Director

    2 months ago

    London, Greater London, United Kingdom Culture Amp Full time

    Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.We are seeking a high-performing Director, Commercial Account Management to join our team in the EMEA region.This role involves managing Account Managers, leveraging technology, and...

  • Senior Business Growth Specialist

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpWe are seeking a highly skilled Senior Business Growth Specialist to join our team at Culture Amp. As a key member of our commercial sales team, you will be responsible for building strong relationships with our commercial prospects and driving revenue growth.Your key responsibilities will include:Developing a deep understanding of our...

  • Senior Commercial Account Leadership Professional

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About UsCulture Amp is a leading software company that empowers organizations to create a better world of work for all. We believe in diversity, equity, and inclusion, and are committed to making our workplace an inclusive environment.Role OverviewWe are seeking a highly experienced Senior Commercial Account Leadership Professional to lead our Commercial...

  • Product Marketing Strategist

    3 weeks ago

    London, Greater London, United Kingdom AMP People Full time

    About AMP PeopleWe're a global technology consultancy seeking a skilled Product Marketing Manager to drive lead generation and elevate brand presence through targeted content.You will define and execute go-to-market strategies, ensuring our offerings align with evolving client needs.The ideal candidate will create engaging content across formats, working...

  • Director, Commercial Account Management

    4 days ago

    London, United Kingdom Culture Amp Full time

    Help make a better world of work. Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS. Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology,...

  • Director, Commercial Account Management

    2 days ago

    London, United Kingdom Culture Amp Full time

    Help make a better world of work.Culture Amp is looking for a high-performing Director, Commercial Account Management with experience in both managing sales professionals and selling HR tech applications directly, ideally within high-growth SaaS.Reporting into the Global Commercial VP, this role involves managing Account Managers, leveraging technology, and...

  • Giorgio Armani Fragrance Expert Harrods London

    6 months ago

    London, United Kingdom L'Oreal Full time

    **Giorgio Armani Fragrance Expert **Harrods London (37.5 hours per week)** Giorgio Armani B**e**auty offers a luxurious and sophisticated glamour to both make-up and fragrance. We want to empower women and men by offering an experience of simplicity, quality and honesty with our service as well as our make-up, skincare and award winning fragrance. You will...

  • Fragrance & Beauty Sales Consultant - Harvey Nichols Knightsbridge

    6 months ago

    London, United Kingdom CHANEL Full time

    Fragrance & Beauty Sales Consultant Location: Harvey Nichols Knightsbridge Contract: Permanent, 37.5 hours/weekly, any 5 in 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different”...