Temporary Accommodation Officer

1 month ago

Kingston upon Thames, United Kingdom CRA GROUP LIMITED Full time
Job Description

2-3 months contract with Local government

Job Summary:

·         To ensure the effective and efficient management of all Temporary Accommodation accommodation in accordance with relevant legislation, policies and procedures.

·         To ensure all repairing obligations and health & housing safety rating standards are met within Temporary Accommodation provided within the Council’s own Hostel accommodation and homes leased in the private sector including that managed by external providers.

·         To manage relationships with homeless households provided temporary accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed recover possession

·         To build and maintain relationships with providers of Temporary Accommodation.

·         To identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided

·         To support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service.

Key Duties (Sample):

·         To deliver a high quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including the Council Hostels, Private Leasing Scheme and other supported accommodation including homes spot purchased with providers used to accommodate homeless households, social service clients and individuals with experience of rough sleeping.  

·         To undertake property viewings and sign-ups and to support residents to retain their homes by actively assisting in application for housing benefit on commencement of lettings.

·         To ensure rent account set-up and closure applicable to a letting providing information to residents on mechanisms for rent payment.

·         To advise the Housing Access and Housing Solutions team of nominees acceptance of accommodation or in refusal to help secure reasons for this at viewing to provide the Housing Access team.

·         To ensure periodic compliance certification, health and housing safety rating checks through a programme of periodic and responsive property visits and provide person centred fire risk assessments to ensure safety of occupants.

·         To undertake property inspections at pre-void, void, re-let and within a planned programme of visits to identify repair and property improvement needs providing report on property conditions and using photo-book or other tools to identify and monitor repair and improvement needs to completion.

·         To raise repair requests with accommodation providers and contractors and to monitor their completion to ensure the Local Authority meets its obligations to residents and that providers meet the contractual terms of their lease or other agreement.

·         To ensure any absence of repair or improvement needed, breach of compliance certification or property hazard identified within the health and housing safety rating system is recorded and escalated to providers of accommodation and team leader and in absence of action within reasonable timescales referred to the Market Supply team billings officer.

·         To ensure any applicable recharge for repair to occupier or provider in notifying party and referring collection charge to Market Supply team billings officer.

·         To provide responses to enquiries related to property conditions, improvement and repair requests from accommodation providers, residents, their advocates and elected representatives.

Essential Experience and Qualifications (Sample):

·         Experience of working in a busy frontline housing service or similar and/or significant technical experience

Additional information to note:

·         This position is located in Kingston

·         The closing date for this position is Wednesday, 07/08/2024 at 14:00



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