Hotel Placement Officer

7 months ago

Kingston upon Thames, United Kingdom Recruitment Campaign Team Full time

**Salary: £33,351 - £37,038 | Fixed Term - 18 Months | Full Time |27 Days Annual Leave | Hybrid Working**

**About the Role**:
As a Hotel Placement Officer, you will be working in the allocations team and will be responsible for undertaking hotel bookings for residents providing temporary accommodation on an emergency basis. You will also need to ensure existing bookings of hotel accommodation are extended where required in a timely fashion to reduce inconvenience to residents and any required housing benefit change of circumstances are completed where moves between hotel accommodation occur.

In this role you will also be involved in:

- Maintaining data bases of property and residents.
- Ensuring records of placements are maintained and updated.
- Assisting customers in their claims for income and welfare benefits including support in liaison with Revenues and Benefits/DWP.
- Producing statistics on Hotel placements for internal partners and services.
- Support for payment to providers and income recovery as well as signposting residents of Hotel accommodation for support services.
- Conducting a person centred fire risk assessments.
- Undertaking all physical tasks associated with conducting property/site visits.

We are a hybrid working organisation so there will be a requirement to come into our offices and due to the nature of this role, you may be required to work outside of normal hours.

**About Us**

The Community Housing Service helps people secure and keep housing and avert crisis, we provide a range of housing and homelessness prevention support across Kingston. This is an exciting time to join us, we are transforming the service with a focus on a resilient and efficient service that prevents homelessness and puts customers at the heart.

The allocations team is made up of a team manager, allocation officers and the hotel placement officer. We are a friendly and supportive team, working flexibility to meet the challenges presented by the need to provide homes for those in need.

**About You**

We are looking for someone who is confident in working with people who are facing difficult housing circumstances and can work as a team and independently.

To be successful in this role, you must have:

- Have excellent customer service skills.
- Great communication skills, being able to communicate clearly, confidently and appropriately with colleagues and the community.
- Be committed to building a sound knowledge of the council's policies, especially in relation to property allocation and working within this legal framework.
- Experience of working in a high pressured customer facing environment.
- Ideally you will have experience of working within a housing field but not essential.

For further information about the role and person specification, please refer to the job description.

**Our Offer To You**

As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Three volunteering days per year
- Flexible and agile working arrangements
- Comprehensive learning and development programme
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership

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