Data and Complaints Officer

3 months ago

Kingston upon Thames, United Kingdom Recruitment Campaign Team Full time

**Salary: £33,351 - £37,038 | 18 Month Fixed Term Contract | Full Time | 27 Days Annual Leave | Hybrid Working**

**About the Role
**As a Data & Complaints Officer, you will be responding to complaints from members of the public and households in temporary accommodation. In addition to this, you will assist the team managers respond to complaints from Members, Councillors and Advocates. You will also be the main point of contact for any data related queries for the Accommodation Service and you will be collating data and running reports when required.

This is a hybrid working role and you will be required to be onsite during training then days in the office can be arranged.

**About Us
**You will be working in a friendly and supportive team, working flexibility to meet the challenges presented by the need to provide homes for those in need.

The Allocations team consists of a team manager, allocation officers and a hotel placement officer.

**About You
**We are looking for a hardworking, capable individual who is confident in working with people facing difficult housing circumstances. Ideally you will have experience of working within a housing field and giving advice on housing solution options.

You will be a team player who is articulate, well organised, able to multitask and works well under pressure. You will also have excellent customer service skills and be able to use your initiative.

You will need great communication skills, whilst using the best method of communication for the task. You will also need to be IT literate and enjoy working as a team and independently.

For more in-depth information about this role, please refer to the job description.

**Our Offer To You
**As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Three volunteering days per year
- Flexible and agile working arrangements
- Comprehensive learning and development programme
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership

  • Approved Driving Instructor Complaints Officer

    3 months ago

    Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 353796**Salary**: - £23,847**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - Strategy, Policy, Digital and Technology**Type of role**: - Administration / Corporate Support - Investigation - Policy**Working pattern**: - Flexible working, Full-time, Job share,...

  • Complaints Support Executive

    3 months ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Have you previously worked within the complaints area? Are you passionate about delivering excellent customer service? Looking to be part of a highly engaging environment? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Business Finance, we help companies realise their ambitions through flexible finance...

  • Complaints Manager

    1 month ago

    Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.About the...

  • Complaints Manager

    5 days ago

    Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.About the...

  • Complaints Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.About the...

  • Complaints Manager

    11 hours ago

    Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.Please read the...

  • Complaints Manager

    8 hours ago

    Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.Please read the...

  • Complaints Manager

    4 days ago

    Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time €50,000

    About the Company Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients. About the...

  • Complaints Manager

    4 days ago

    Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the Company Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients. About the...

  • Complaints Manager

    4 days ago

    Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    About the CompanyOur client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.About the...

  • Complaints Support Executive

    3 months ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Interested in the world of asset finance? Enjoy putting customers at the heart of your work? Are you looking for a role that will require patience, empathy, and resilience? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Business Finance, we help companies realise their ambitions through flexible...

  • Customer Complaints Specialist

    3 months ago

    Staines-upon-Thames, United Kingdom Bupa Full time

    Customer Complaints Specialist **Job Description**: **Customer Complaints Specialist** **Salford Quays, Brighton, Staines or Leeds** **Permanent, **Full Time (37. 5 hours)** **Salary is from £24,500** - **£26K depending on location** **Hybrid home and office working options available once signed off - This is not a fully remote working...

  • Complaints Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Quality Complaints Co-Ordinator

    3 months ago

    Staines-upon-Thames, Surrey, United Kingdom ALS Recruiting Ltd Full time

    Role Purpose: ~ To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service. Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking instructions to...

  • Temporary Accommodation Officer

    3 months ago

    Kingston upon Thames, United Kingdom Critical Project Resourcing Full time

    We are looking for a keen professional to assist a Local Authority with managing their portfolio of temporary accommodation. Job responsibilities include, but are not limited to: - Ensuring all health and safety standards are met across the councils portfolio of temporary accommodation options by completing inspections - Establishing and maintaining...

  • Data Entry Officer

    3 months ago

    Kingston upon Hull, United Kingdom Exel Chemist Full time

    Enthusiastic individuals needed to support our COVID vaccination efforts as data entry officers. Kindly send your CV **Job Types**: Full-time, Part-time, Temporary contract, Zero hours contract **Salary**: £10.50 per hour **Benefits**: - Flexitime Schedule: - Day shift - Flexitime - Monday to Friday - Night shift - Weekend availability Work...

  • Complaints Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - Up to £26,000 per annum Hours Per Week - 37.5 Somerset Bridge are looking for a driven and organised individual with the motivation to learn and develop new skills, to join our **Complaints Team in Newcastle.** This role involves proactive management of customer needs, complaints and...

  • Complaints Handler

    2 months ago

    Wath upon Dearne, United Kingdom Pertemps Bond Full time

    Complaints Handler £12.97 - £14 Per hour 37.5 hours per week  + possible overtime Cortonwood, S73Start Date - 5th August!!Do you have previous customer service, call centre or complaints handling experience?Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?Can you solve problems, find solutions and...