Guest Assistant

3 months ago

Kingston upon Hull, United Kingdom Campanile Hotel Hull Full time

**Function: Guest Assistant**

**Location: Hull**

**Description: To assist guests, cook and complete reception duties.**

**Campanile Hotel Hull are looking for a Guest Assistant.**

**About Campanile hotels - ‘Hotels for People. Moments for sharing’**

Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Glasgow. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.

**Being a Guest Assistant at Campanile Hotel Hull**

Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Guest Assistant you will be polite, calm and have the ability to make every guest feel like a VIP. You will have excellent communication skills and always act professionally. You will most likely be the first and last person the guests see, so lasting impressions play a big part of this role.

**As a Guest Assistant you will be involved in duties such as**:

- Carry out the role of Duty Manager where required
- Implement & respect chain's SOP
- Implement corrective action after guest review, mystery visit and complaint letter
- Invoice contracted company
- Invoice individual guest
- Run End of day reports
- Chase debtor
- Participate in the up sell / cross sell
- Participate in the opening and closing of the department
- Ensure guest safety

**Knowledge and Skills required**:
**Experience**
- Prior experience (1 year) in a branded environment in the customer facing environment is preferred but not essential

**Expertise**

(job-knowledge, technical skills)
- Confident with Microsoft office
- Knowledge of health & safety procedures
- Ability to understand & follow guidelines
- Conversational English
- Additional language

**Behaviour**

(human qualities)
- Working in a team
- Communication skills & Sense of welcoming
- Ability to work under pressure
- Hard worker & committed to work
- Sense of organisation
- Positive attitude & sense for detail
- Good personal appearance
- Punctual

**Let’s talk benefits**:

- Hotel Entitlement - 28 days
- Competitive salary/hourly rates
- Uniform provided
- Discount at out hotels worldwide

**Do you fit the bill?**

This is a varied role and would suit someone who can work independently as well as being an excellent team player. If you think this sounds like you, please apply.

**Job Types**: Full-time, Permanent

**Salary**: £10.42 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person

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