Guest Relationship Coordinator
3 weeks ago
We are currently recruiting for our location in Stratford-Upon-Avon
At Veeno we are looking for an enthusiastic and engaging guest relationship coordinator to help lead our team in delivering exceptional guest service and forming relationships with locals and businesses to drive sales.
Could that person be you If you think ‘YES’ then please read on
Our team are people who love to look after our guests. Those people who love seeing others happy
- making guests feel completely at home and that nothing is too much effort.
People who love to go the extra mile with their guests and colleagues to ensure they have the best time possible.
We have a superb range of wines from our own vineyard in Sicily (Yes, really Our own Vineyard), and to go alongside our amazing selection of wines we have some of the finest Italian Spuntini (little Italian plates - made up of cured meats, cheeses and other favourable Italian treats - lets not even mention the boards we do).
We also host fantastic wine tastings for guests and groups, where we love to give people a real taste of Sicily - a varied selection of wines for them to try, hosted by a trained barista or manager to give them the best experience imaginable, all led by the great personalities that represent each Veeno.
We are a growing company, so career progression is available if that is something that you’re wanting We have so many opportunities and love nothing more than to develop our teams internally.
No day is ever the same at Veeno. That is something that we can guarantee
**Job Description.**
- To meet the specified service and hospitality standards as measured by established performance ratings such as mystery diner and guest feedback.
- To actively enhance the overall guest experience through personal interaction with the guests.
- To be accountable to lead the improvement of service and hospitality delivery based on customer and business reporting.
- To actively and positively encourage team work.
- To support our General Manager in the daily operations of the business
- To keep colleagues and team members well informed of relevant updates from your Area Manager, head office, local businesses/events and hospitality trends
- To minimise misunderstandings by ensuring that all messages are communicated clearly and are understood by guests and colleagues
- To deliver sales/bookings growth and budgeted profit by maximising reservations
- In charge of all queries for bookings above 6 in our venue
- Managing large group and events, but also developing them into repeat business
- Assisting the General Manager into maximising and improving sales through cover increase and guest turnover
**Job Types**: Permanent, Zero hours contract
**Salary**: £10.00-£10.50 per hour
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
COVID-19 considerations:
cleaning contact points, following government guidelines
Ability to commute/relocate:
- Stratford-upon-Avon: reliably commute or plan to relocate before starting work (preferred)
Reference ID: GRMSUA
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