Team Manager

6 months ago

Kingston upon Thames, United Kingdom Recruitment Campaign Team Full time

**Salary: £37,038 - £46,857 | Full Time | Permanent | 30 Days Annual Leave | Hybrid Working**

**About the Role**
We are looking to recruit a dynamic, self motivated Manager who can lead a team of 6 accommodation officers and help us to reshape the service. You will play a pivotal role in ensuring best use of our Temporary Accommodation Stock in order to meet the Councils' statutory duties towards homeless households.

You will be responsible for:

- Managing a dispersed team to deliver a customer focussed, efficient and effective service
- Ensuring robust systems are in place to identify property compliance issues to keep our residents safe
- Delivering a person-centred approach to our residents living in temporary accommodation.
- Embedding our core values in the work of the team

The role will also manage the emergency out of hours rota and you will be needed to be available to provide cover when required. Enhancements will be paid in accordance with policy.

This is a very varied frontline job, and you'll be working in our offices in central Kingston as well as visiting our hostels and temporary accommodation. There may be the opportunity to work from home on some days.

**About Us**
The Community Housing Service helps people secure and keep housing and avert crisis, we provide a range of housing and homelessness prevention support across Kingston. This is an exciting time to join us, we are transforming the service with a focus on a resilient and efficient service that prevents homelessness and puts customers at the heart.

The Temporary Accommodation team sits within Accommodation Services in the Community Housing Team and is focused on keeping people safe in suitable homes, and delivering value for money outcomes for the council.

This is an exciting time to be joining the Community Housing Service at RBK. We have recently restructured all services with a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough. "You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference"
**About You**
To be successful in the role you will have:

- Experience of managing a team in a busy front-line service
- Experience of managing property
- Excellent communication skills, with a proven ability to lead and motivate a team in a very demanding front line service.
- Experience working with those in housing need, ideally within a temporary accommodation service in a local authority, housing association or equivalent
- Understanding homelessness and welfare benefits

**Previous applicants need not apply.**

For more in-depth information about the role, please refer to the service structure and job description.

**Our Offer To You**
As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Three volunteering days per year
- Flexible and agile working arrangements
- Comprehensive learning and development programme
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership

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