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Head of Lettings
3 months ago
HEAD OF LETTINGS
About NPG
North Property Group (NPG) is not your typical property agency. With over two decades of collective experience, we've redefined the real estate game since our inception in 2017. From Leeds to Manchester, we're shaking up the scene with our cutting-edge approach. Our team doesn't just sell or rent properties; we craft experiences. Think award-winning service, tailored solutions, and access to exclusive off-market gems. Our values include; ambition, consistency, disruption, execution, ownership, and transparency. No fluff, just facts. Ready to join the revolution?
Company Wins
- Named the 46th fastest growing, founder-led, independently owned business within the UK by The Sunday Times in 2023, the one & only property agency on the list.
- Highly Commended Sales & Lettings agency of the year 2024 by RESI awards
- Finalists at Property Week’s Property Awards & RESI Awards 2023 & 2024
- Finalist at the Great British Entrepreneur Awards 2023
- Finalist at the Yorkshire Business of the Year Awards 2024 and Property Awards 2024.
- Ranked 6th overall among Yorkshire's fastest-growing businesses 2023 by the Yorkshire Post.
- Recipient of the North Fast Growth 50 Awards, winner at the SME National Business Awards, and finalist for the Scale Up Awards 2023.
- Ranked 34th overall on the FEBE Growth 100 list and finalist at the Insider Yorkshire Property Awards.
Purpose of the role
As the Head of Lettings, your primary focus is on managing and coaching the Lettings Team to ensure they meet targets and deliver excellent customer service consistently. Reporting to the Lettings Director, you oversee the department's day-to-day operations, setting strategic direction, and fostering stakeholder relationships. Your responsibilities include ensuring the team achieves lets targets to grow the Managed Portfolio while minimising operational risks through training and auditing. Your leadership drives business growth, maximises rental yields, and upholds NPG's reputation for excellence in the market
Responsibilities
- Provide strategic oversight for the lettings department, ensuring its performance and direction.
- Lead the Lettings Manager and team, setting overall direction and fostering strong relationships with stakeholders.
- Manage performance and develop a team of agents, setting targets, ensuring exceptional service delivery and targets are being achieved for each branch.
- Drive business growth and maximise rental yields through effective leadership and strategic initiatives.
- Lead the recruitment and onboarding process for new developments, overseeing listing, communication, and letting procedures.
- Assist the Lettings Director in planning and implementing process improvements and changes.
- Conduct audits to ensure all new landlords are onboarded correctly according to procedures.
- Position NPG as a market leader in the lettings sector, driving revenue and maintaining our reputation for excellence.
- Collaborate with the Lettings Director to align departmental goals with organisational objectives.
- Stay updated on industry trends and market dynamics, recommending innovative solutions to enhance departmental performance.
- Ensure compliance with relevant regulations and standards, maintaining high ethical standards and professionalism.
Requirements
- Proven experience in a leadership role within the property management or real estate industry.
- Bachelor's degree in Business Administration, Real Estate, or related field (desirable).
- Strong leadership skills with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
- Strategic thinker with a results-oriented mindset and a focus on driving business growth.
- Knowledge of relevant laws, regulations, and market trends in the property management sector.
- Relevant certifications (e.g., RICS, ARLA) are a plus.
Benefits
- Competitive salary with performance incentives.
- The opportunity to be part of a company recognised for its innovation and growth, as listed by the Sunday Times 100.
- A dynamic and inclusive work environment where your contribution is valued and can make a significant impact.
- Career advancement opportunities within a rapidly expanding tech-based real estate company.
- Autonomy to solve problems and make a difference
- Modern, trendy offices with a focus on developing cultural activities.
- If you like fluffy, friendly pups, you’ll see the NPG boss who makes regular site visits