Lettings Co-ordinator

2 weeks ago

Manchester, United Kingdom Hesketh James Recruitment Full time

**Role: Lettings Coordinator - Residential City Living**

**Location: Manchester**

**Salary: Up to £26,000 per annum**

We are recruiting a Lettings Coordinator to join a forward thinking and tech savvy Property Lettings company based in central Manchester.

You will be joining a people focused company, working in modern offices, with a driven and passionate team, a great company culture, company events and well-being focus.

The company manage the lettings of contemporary city living apartments across the UK.

As a Lettings Coordinator you will be provide essential administrative and customer service support, dealing with incoming inquires and actioning tenancy progression and procedures, alongside delivering exceptional customer service.

**Key Responsibilities**
- Effectively coordinate incoming Enquiries, responding to new queries efficiently and problem solving prospective queries, ensuring the highest standard of customer service.
- Work collaboratively with the Area Lettings and Community Managers to ensure a smooth transition throughout the prospect lifecycle.
- Effective data entry, recording and updating the in-house property system, ensuring all relevant team members and departments are notified.
- Preparing and serving sectional notices
- Ensure the accurate completion of tenancy terms and conditions, deposit registration and renewals.
- Coordinate property inventories and cleaning to action any special requirements for incoming residents and ensure complete property compliance, collating licensing requirements..
- Proactively build on your knowledge of sites and the resident lifecycle
- Support the Head of Tenancy Management with additional company-wide tasks and projects.

**Experience and Qualifications**
- Previous sales or administrative experience in a residential letting / or similar office environment is essential.
- Working knowledge of property and resident lifecycles is desirable
- Proactive, results and goal orientated with experience of working in a target driven and fast paced environment.
- Committed to providing the highest level of customer service.
- Exceptional organisation skills, great attention to detail, ability to multi-task and meet deadlines.
- Confident IT skills with previous experience using multiple systems.
- Knowledge and experience of Hubspot / CRM data systems is desirable
- Exceptional verbal and written communication skills

**Company Benefits**
- Enhanced Pension
- 25 days annual leave, plus UK bank holidays
- Life assurance
- Group Income Protection
- Private healthcare via Bupa
- Learning Academy
- Employee wellness programmes and events

**APPLY NOW**

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Work from home

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Manchester, Greater Manchester (required)

Ability to Relocate:

- Manchester, Greater Manchester: Relocate before starting work (required)

Work Location: In person

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