Client Support and Maintenance Co-ordinator

3 months ago


Manchester, United Kingdom Divrse Ltd Full time

**Job Title **Client Support and Maintenance co-ordinator

**Location **Manchester

**Reporting To **Head of Client Support and Maintenance

**Hours of Work Monday - Friday - part time - minimum 20 hours per week (office based)**

**About Us**
We are a specialist property management company working in partnership with local authorities, registered providers of social housing, landlords and investors.

Our growing property portfolio started in Trafford and has now expanded to cover Salford, Manchester, Wigan, Bolton and about to expand in to Rochdale.

We are a very ambitious company with more growth and more locations coming soon.

Due to the expansion of our portfolio and our client base, we are currently searching for a strong client support team member to help us continue our growth and ensure we carry on delivering the exceptional standards and service we are already recognised for **.**

**Job Purpose**
We need someone who likes accepting responsibility for all things property related, is comfortable making prompt and clear-cut decisions, can delegate effectively, knows how to prioritise their own workload and the competing pressures of compliance, client expectations along with leading and motivating a proactive team.

You will proactively contribute towards initiatives to help create successful and sustainable relationships. Through a positive, supportive, and friendly approach you will help to build positive professional relationships with our Staff,
Contractors, Tenants, and Clients.

**Duties & Responsibilities**
Whilst not an exhaustive list, the following are some of the key responsibilities for this post. It is anticipated that the post holder will be able to prioritise their own time and day to day tasks confidently. You would be expected to:

- Carry out Property visits when required
- Help and assist with the set up of any new properties
- Help manage all repairs and any planned maintenance
- Appoint external contractors to manage repairs
- Establish and maintain relationships with suppliers and contractors
- Ensure we are compliant with legislation and relevant compliance certificates
- Monitor property safety certificates and ensure all are valid and compliant
- Assist with any annual Planned Maintenance and Improvement Plans
- Log all repairs and maintenance on our company portal
- Monitor contracted communal cleans
- Ensure the company working portal is kept up to date

**General Team Overview**:
The Client Support Team need to:

- Deal with incoming calls from tenants
- Work in collaboration with our other teams, our clients and external contractors working with the business.
- Attend to any matters authorised and delegated by the business, and to carry out any other duties which may from time to time be required of the post holder
- Always observe and promote the company’s equal opportunities policy when in contact with staff, contractors, clients and members of the public in all aspects of the role.
- Care for their own health, safety and welfare, as well as that of others, working in a safe and effective manner at all times

**Additional Responsibilities**

The role requires a degree of flexibility and a commitment to be part of a team. On occasion, some ‘out of hours’ (9-5) may be required.

Ensuring a high quality, client focused, efficient development and execution of the companies responsive and proactive maintenance, planned programmes and compliance functions.

Ensuring all works and investment are rigorously planned, controlled, monitored, and recorded to meet the business planning objectives and to protect its resources.

Confidentiality is essential in respect of the team, customer, supplier, company, and any other information arising as a result of working with Divrse.

**Person Specification**
- Ensure we provide an excellent service to all our clients
- An Open mind to change and learning
- Self-motivation and drive and be results orientated
- A proactive and enthusiastic approach to work and life
- Outstanding people and communication skills
- Be able to multitask and have excellent attention to detail, be well organised and able to prioritise easily
- A friendly, efficient, and helpful manner

**Skills & Requirements**

**Essential**
- Property Management experience or lettings experience
- Good communication and IT skills
- Ability to build and maintain lasting customer relationships
- Ability to multi-task and prioritise workloads
- Strong organisational capability
- Consistently high attention to detail and accuracy
- Strong planning and time management capability
- Excellent local, regional and company knowledge
- Current driving licence and own transport

**Desirable**
- A Comprehensive understanding of the lettings processes, legislation, and compliance

**Employee Benefits**
- A very varied role with the opportunity to progress as you grow within the business and offers a competitive salary
- Free on-site parking
- Company Pension
- Additional day off for b


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