Flight Co-ordinator

7 months ago

Manchester, United Kingdom On the Beach Full time

**Who we are**

Hola

Were On the Beach. Theres over 500 of us, mostly at home, and sometimes in our office in Manchester.

We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your holidays is the best week or two of the year.

With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, were challenging existing players and redefining how customers book, manage and experience their holidays.

And it doesnt stop there. With huge opportunities for growth, were on a long-term mission to become Europes biggest and most loved online retailer of beach holidays, so our storys only really just begun

We're on the lookout for talented, beach-loving people to join us and contribute to the next chapter of our story.

You will get to work on interesting projects and will be given the tools and autonomy to have the chance to make your impact on our growth plans.

We're a down to earth and friendly bunch, with little bureaucracy or hierarchy, and whilst we may have grown in size, we've not lost our entrepreneurial spirit. It's in our DNA.

**What youll be doing**

This role involves working across multiple IT systems so you need to be able to learn new systems and processes quickly. As a Flight Co-Ordinator in our Supply Ops team your responsibilities will include:

- Managing ticketing for all scheduled flights and supporting the team to ensure all deadlines are met.
- Responsible for reporting on ticketing progress, developing, and identifying opportunities.
- Managing airline communication and distributing where necessary.
- Liaising with our airline partners in a professional manner.
- Dealing with any operational changes and identifying issues to improve the customer experience and journey.
- Queue management understanding ticketing time limits.
- Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.
- Working as part of a team as well as working independently to handle and manage workloads.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having an in-depth knowledge relating to our portfolio of destinations and supplier products.

**Youll be a great addition to our team if you have the following skills, knowledge and experience**
- Knowledge of interpreting Airline Contracts and GDS/NDC ticketing is essential
- Knowledge of UK scheduled airline fare structures
- Possess a good geographical awareness to assist with making reservations, recalculating amendments, processing refunds and the ability to issue and reissue tickets.
- Previous experience of flight booking systems
- Experience of achieving KPIs
- Ability to work well under pressure
- Ability to effectively prioritise, plan and organise workload
- Strong attention to detail
- Sound interpersonal and rapport building skills
- Outstanding communication skills

**What to expect from our interview process**

We will have a two-stage interview process for this position that will consist of a first stage Microsoft Teams interview and a second stage interview at our Aeroworks office in Manchester City Centre.

We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process, please let the People team know and they will be happy to assist.

**Ways of working**

This role is full time hours, 37.5 hours per week, working Monday Friday 09:00 - 17:00. We offer hybrid working, youll be in the office 2 days per week and working from home 3 days per week.

During your induction period you will be required to work from our amazing Aeroworks office in Manchester, this is to make sure you have all the support you need during the start of your journey with us.

**Our benefits**

We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include:

- 25 days holiday plus your birthday off
- Generous discount on holidays plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday
- Flexible working hours and hybrid working
- Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
- Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
- Employee Assistance Programme and free access to counselling
- Eye care vouchers
- Simplyhealth Optimise Health Plan
- Company Sick Pay scheme
- Regular wellbeing e

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