Customer Advisors

3 days ago

Manchester, United Kingdom Clarity Travel Full time

**Events and Group Travel Consultant**

**Location Manchester Office**

**Competitive salary package plus 23 days holiday 1 extra day for Christmas Shopping and Bank Holidays**

**Full Time Permanent role 37.5 hrs per week**

**If you have strong customer service skills within a call centre environment, working with high volume calls and deadlines then please apply**

Due to our continued growth we are now looking for an **Events and Group Travel Consultants** to join our team based in our Manchester City Centre office.

As one of the fastest growing Travel Management Companies in the UK, we have an exciting range of accounts and offer support to clients across a variety of sectors, so this is an excellent opportunity to flex and develop your skills.

This is a great opportunity for someone to work their way up to an experienced Business Travel Consultant to flex their skills.

You will work with Business Travel clients wishing to book flights for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

**No two days are the same, but on a typical day you will;**
- Build relationships ensuring the efficient processing of all flight bookings and queries received
- Handle all enquiries in a timely and professional manner
- Offer a variety of flight options, explaining fare rules
- Booking flights for groups of passengers and groups of individual passengers
- Confirm the reservations as required and ensuring the booking process goes smoothly
- Offer advice regarding destinations, best/most cost effective carriers etc.
- Dealing with any cancellations or amendments including schedule changes
- Offer excellent customer service with every client transaction
- Utilise account management skills in order to retain and grow business
- Take ownership and responsibility for all client queries handled until successfully concluded.
- Ensure that all fare rules, regulations and conditions are given correctly with a full explanation.
- Ensure that valid alternatives are offered to all clients.
- Comply fully with all procedures in the office and the GEM programme.
- Ensure that full support is given to the key preferred suppliers.

**In return we offer a competitive salary with the opportunity to grow and develop you career**

**So if you’re a high performer with a passion for travel then please get in touch we’d love to hear from you**
- Previous experience booking flights would be desirable but not essential
- Working within an office based / call centre environment working with customers over the phone.
- Previous experience co-ordinating conferences and events desirable but not essential.
- Computer literate with experience of Microsoft office.
- Flexible and able to prioritise tasks in line with business objectives
- Excellent attention to detail, accuracy and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Confident and professional telephone manner
- Ability to communicate and influence at all levels
- Ability to work under pressure and to tight deadline
- Good Geographical knowledge

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