Head of Residential Lettings

2 months ago


Manchester, United Kingdom Xenia Lettings Full time
{"h1": "Head of Residential Lettings", "p": "We are seeking an experienced professional to lead our national portfolio of residential and student properties. As a key member of our team, you will be responsible for managing and growing our portfolio, working closely with our Xenia Lettings Director to achieve business objectives.

Key responsibilities include:

* Overseeing all elements of front-end lettings, with a strong focus on acquiring new landlords and portfolio growth
* Working closely with the marketing department to increase Xenia Lettings exposure and communicate USPs to ensure all units are let at maximum prices
* Delivering a strategy with our Senior Residential Lettings Manager to maximise all income streams and review current working practices
* Increasing Xenia exposure and presence amongst local and national accreditation services
* Ensuring best practice and processes are in place around tenancy renewal, progression and lettings
* Overseeing the opening of new residential lettings offices, from recruitment to quarterly 121's of the branch managers and setting of branch targets and monitoring P&L
* Managing the lettings team to ensure all individuals are supplied with specific KPI's
* Developing our senior residential lettings manager based in head Office
* Recruiting, training and monitoring any new, senior lettings and accommodation personnel
* Achieving the lettings and occupancy requirements for all properties within the portfolio
* Providing a high standard of customer service and contract management to all landlords
* Being responsible for the effective management of all escalated complaints, by either tenant or landlord
* Managing and auditing staff to ensure they carry out their duties to an appropriate standard, in line with HR procedures, and to carry out disciplinary/grievance procedures with the support of HR and Management
* Promoting and contributing to the Company culture ", "h2": "Key Skills", "ul": ["Strong Residential Lettings and Management Experience", "Demonstratable success of business and portfolio growth", "Enthusiastic / Goal Orientated Individual / experience of KPI setting", "Experience of delivering growth strategies", "Computer Literate", "Good Communication Skills, Organisational and Administrative Skills"]}

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