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Head of Lettings Portfolio Manager

2 months ago

Manchester, United Kingdom Xenia Lettings Full time
Xenia Lettings: Head of Contract Management

We are seeking an experienced professional to lead our national portfolio of residential and student properties. As a key member of our team, you will be responsible for managing and growing our portfolio, driving business growth, and delivering exceptional customer service.

Key Responsibilities:
  • Oversee all aspects of front-end lettings, focusing on acquiring new landlords and portfolio growth.
  • Work closely with the Xenia Lettings Director to recruit and manage a new team as we expand our residential lettings offices.
  • Collaborate with the marketing department to increase Xenia Lettings exposure and communicate unique selling points to maximize rental income.
  • Develop and implement strategies to maximize income streams, review current working practices, and ensure best practices are in place around tenancy renewal, progression, and lettings.
  • Manage the lettings team to ensure individuals are supplied with specific KPIs and develop our senior residential lettings manager based in head office.
  • Recruit, train, and monitor new senior lettings and accommodation personnel.
  • Ensure the lettings and occupancy requirements for all properties within the portfolio are met.
  • Provide a high standard of customer service and contract management to all landlords.
  • Manage and audit staff to ensure they carry out their duties to an appropriate standard, in line with HR procedures.
Requirements:
  • Strong residential lettings and management experience.
  • Demonstratable success of business and portfolio growth.
  • Enthusiastic and goal-orientated individual with experience of KPI setting.
  • Experience of delivering growth strategies.
  • Computer literate.
  • Good communication skills, organisational, and administrative skills.
What We Offer:
  • 22 holidays per year and 1 additional year for each year of service up to a maximum of 25 days.
  • Great office location, close to transport links.
  • Industry-recognised qualifications.
  • Training and personal development opportunities.
  • A positive, supportive, and encouraging company culture.
  • Social committee and events.
  • Employee welfare committee and mental health first aid.
  • Birthday off in addition to holiday.
  • Annual charity day off to support a local charity.