Lettings Consultant

3 months ago

Manchester, United Kingdom YPP Lettings & Management Company Limited Full time

**YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.**

**If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.**

**We are currently seeking a Lettings Consultant who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.**

**We have recently introduced a new benefits package that includes cycle-to-work schemes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, agile working arrangements, and so much more.**

**At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.**

**Join us as we continue to make a positive impact and create extraordinary experiences together.**

**Job title: Lettings Consultant**

**Location: Manchester**

**Terms: Full time; Monday - Friday; 9am - 5.30pm**

**Salary/rate: £20,000 - £24,500 per annum dependent on experience**

**About the Role**:
YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.

As a Lettings Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements.

You will report to the Senior Lettings Consultant or Lettings Manager, whilst closely working with our other consultants, the maintenance and marketing teams.

Not every working day is the same in this exciting business

**Daily Duties Include**:

- Meeting and greeting customers;
- Assisting customers with their enquiries face to face or over the phone;
- Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
- Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
- Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;
- Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
- Communicating with tenants on end of tenancy costings;
- Setting up inventories through Hive & conducting mid-term inspections;
- Using Reapit to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;
- Registering deposits using the deposit register and sending out the deposit T&Cs and PRS;
- Setting up & delivering Section 21 notices;
- Providing improvement feedback to managers throughout the company;
- Setting up parking spaces agreements and arranging ticketing for illegally parked cars;
- Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
- Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
- Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;
- Handing out move in/out packs & keys and checking all relevant documentation in on file;
- Any other administrative tasks; and
- Working monthly targets.

**Essential Requirements**:

- Minimum GCSE grades C or above in maths and English or equivalent.
- Good working knowledge of Excel, Word and PowerPoint.
- Full clean driving licence.
- Previous customer service experience.

**Desirable Requirements**:

- Multilingual.
- Previous experience in a Lettings / Property related role.

**Salary**: £20,000.00-£24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Licence/Certificati

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