Business Support
5 months ago
**Job Title**: Business Support & Tenancy Progression Consultant
**Site Location**:_70 Spring Gardens, Manchester, M2 2BQ_
**Reporting to**:Lettings Manager
**Hours**:Monday to Friday 9am to 5pm
**Salary**: £22,000 - £24,000
**Probation Period**: 6 months
**Purpose of the role**
The primary purpose of the role is to ensure a smooth and efficient onboarding experience for prospective tenants, while also supporting the office management, completions, and property management teams as required by the needs of the business. You will be trusted to guide applicants throughout their tenancy journey, collecting information and documentation, while communicating effectively with the lettings and property management teams and partners.
**The responsibilities of the role**
Include but are not limited to:
- Overseeing the referencing process via our tenant onboarding platform
- Administering legal expenses cover via our tenant onboarding platform
- Property and Tenancy Activations
- Key handling and management
- Booking inventories with partner contractors
- Booking cleaning with partner contractors
- Conducting Right to Rent checks
- Greeting visitors to the office
- Ensuring compliance documents are in place
- Tenancy deposit registration
- Move in form provision (for developments to concierge)
- Answering and directing incoming calls and enquiries
- Opening, scanning, sending and shredding post
- Conducting property inspections on a periodic basis
- Utility account management and administration tasks
**Key skill & experience requirements**
- Professional experience in a customer facing role, likely in the hospitality or retail sectors
- Excellent organisational skills, and a demonstrable ability to prioritise tasks and workload
- Adaptable and calm in a fast-paced and pressurised environment
- Highly communicative
- Punctual
- Previous Lettings industry experience is desirable but not essential
**Benefits**
- ARLA Propertymark Level 3 Residential Lettings and Property Management Qualification which will be paid for by Settio
- Prior to successfully passing the probationary period - Access to Pirkx which offers 40+ benefits and services such as 24/7 private GP, discounted gym membership, cashback on your weekly shop and many more
- Following successful probationary period, Vitality health insurance package
- After one year of service one day annual leave to be awarded in your birthday month
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Tenancy Administration: 1 year (preferred)
- Property Lettings: 1 year (preferred)
Work Location: In person
Reference ID: Business Support & Tenancy Progression Consultant
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