Call Centre Sales Manager
1 week ago
Call Centre Manager – Senior Telesales Manager – B2B Outbound Sales Performance – Brand new payroll solution from a SaaS beast based in Manchester.
Be responsible for sales performance for a team of 10 Inside Sales BDMs
Coach, Manage and Mentor high performance Telesales Executives
Manchester – COME ON
What are you waiting for? Brilliant earnings – Monday to Friday
Negotiable salary based on experience and incredible OTE up to £65K plus incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building
You must have managed a team in an outbound, dynamic – call centre or large sales floor environment.
Outbound B2B payroll software sales into the SME market – This is a glorious opportunity to get on board the gravy train, the best sales performance environment in the North. Fantastic game-changing new payroll product – about to take the market by storm
We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive driven people, teams and environment.
Sales – Leadership – Coaching– Manchester based SaaS Tech business – Tech – Growth – Payroll – Software Sales – Telesales
Can you mentor and motivate a team in a high performing sales environment?
Speak to Sarah@ Duval for more details
This role requires a sales floor manager who can get the best out of their people. Ideally you'll be from a need SaaS / payroll solutions background and have experience of KPI’s, campaigns, data and a proven track record of leading a team of 10 and helping them successfully meet targets.
The Role:
- Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
- Ongoing development planning to drive performance through effective communication and documentation
- Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
- Deliver weekly plans through daily performance & stat reviews
- Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
- Deliver documentation based on the constant coaching and improvement of their team
- All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
- Keep up to date with any campaign/company updates and changes
What we’re looking for:
- Must have at least 3 years’ experience in a management position leading a sales team to targets
- Ideally a background in payroll software solutions
- Competent user of salesforce
- Uses statistical analysis to implement long-term and short-term fixes
- Set a constant example in terms of behaviour and setting standards
- Gains feedback and analyse the way you communicate
- Always consistent and professional
- Manages and assists in performance improvements
- Analytical and problem-solving skills - can interpret MI and deliver Action Plans
- Good understanding of Inbound and Outbound telephony/dialler systems
- Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
- Strong organisational aptitude and proven time management skills
- Excellent people management skills
- The proactive and decisive approach to problem-solving
- Strong organisational aptitude and proven time management skills
- Highly effective communication
The Benefits:
- 25 days’ holiday, plus bank holidays.
- Day off on your birthday.
- Perkbox discounts.
- Holidays increase after 2- and 5-years’ service.
- Pension Plan and Life Insurance.
- Access to Employee Assistance Programme.
- Company incentives, access to discount schemes.
Are you a manager, motivator and outbound sales leader? Apply now, or speak to Sarah @ Duval for all the info
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