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Service Desk Manager

3 months ago

Leeds UK, West Yorkshire, United Kingdom Candour Solutions Full time

Service Desk Manager – Leeds (hybrid remote)


#TeamCandour are working with a true global player looking to build out their Leeds based team who operate in conjunction with offices around the world to source an accomplished Service Desk Manager.


With a Central Leeds based office, they work to a flexible hybrid model with the team attending one or two days per week.


List of skills we think you need:


• Proficient in Service Delivery, Incident Management Change and Problem Management Process.

• Experienced in ITIL methodologies, end-to-end support and/or related practices

• Proficient working experience with communication tools and platforms i.e. Slack, Statuspage, Skype and others

• Managerial and leadership skills, design effective shift schedules and shift patterns, able to motivate and lead personal development plans for employees

• Driving change and handling difficult situations


And how you’ll be using them:


• Line manage engineers in the team and be responsible for their career development, well-being and performance.

• Provide leadership and guidance across the Service Desk team; motivating and driving the team with technical leadership acting as a subject matter expert and

• To lead the Service Desk team in ensuring technical assurance in significant projects, for the delivery of quality technical deliverables, which may involve several teams or technologies.

• Provide coaching and mentoring to the Service Desk team to improve their skill set, increase knowledge and set the benchmark of quality and precision engineering.

• Responsible for developing, implementing and continuous improvement of IT

• Operations processes concerning Incidents, Problems, Events, Service Requests and Changes.

• Accountable for the quality of the implementation and deployment of the team’s work.


Curious? We’re available anytime to talk through the details of what could be an amazing opportunity for you, reach out anytime