Current jobs related to IT Service Desk Analyst - Sheffield UK, South Yorkshire - Auxilion

  • Data Analyst

    2 months ago

    Sheffield, UK, South Yorkshire, United Kingdom InterQuest Group Full time

    InterQuest are supporting a Financial Services institution who are looking for a Data Analyst to join their team and support with a mixture of BAU and transformation project work.Key Responsibilities:Extract and modify data from our SQL database systems.Perform initial data analysis and investigation to inform business decisions.Develop and update reports...

  • Financial Analyst

    1 month ago

    Sheffield, UK, South Yorkshire, United Kingdom Totum Partners Full time

    Legal Finance Analyst with Global Law FirmBased in Central Sheffield (2 days-a-week WFH) Responsibilities:Gathering requests and compiling and analysing financial dataAsssit with budgeting and forecastingFinancial modellingProvide support to one of the firm's Senior Finance Business PartnersPrepare and lead presentations with key...

  • Part-Time HR Manager or HR Business Partner

    7 days ago

    Clapham, UK, South West London, United Kingdom The Analyst Part time

    Part-Time HR Manager or HR Business Partner (3 days per week) 2 days on site (Clapham North)The ideal candidate would be available to start at short notice, with a maximum one-month notice period.About the RoleThe Analyst is hiring for a HR Manager or HR Business Partner, responsible for building and shaping a working environment in which the team can thrive...

  • Human Resources Business Partner

    3 weeks ago

    Clapham, UK, South West London, United Kingdom The Analyst Part time

    Part-Time Human Resources Business Partner (3 days per week) on site (Clapham North)The ideal candidate would be available to start at short notice, with a maximum one-month notice period.About the RoleThe Analyst is hiring for a Human Resources Business Partner, responsible for building and shaping a working environment in which the team can thrive...

  • Senior Business Analyst

    2 days ago

    Bromley, UK, South East London, United Kingdom Required IT Full time

    Senior Business Analyst – Lead Impactful Change in Financial ServicesAre you a strategic thinker with a knack for turning complex business needs into actionable solutions? We’re looking for a Senior Business Analyst to join our team and play a key role in optimizing our IT investments and implementing innovative solutions aligned with current goals. In...

  • Global Service Delivery Manager

    7 days ago

    Sheffield, UK, South Yorkshire, United Kingdom DiverseJobsMatter Full time

    Description -Leading all aspects of delivery to a Global Managed Service Client with large annual revenues Supervising a multi-faceted team of technical and non-technical support people with a high focus on best in class service support. Responsible for supervising major incident escalations, new & BAU projects, software and solution resolution by driving...

  • Quality Analyst

    1 month ago

    Sheffield, UK, South Yorkshire, United Kingdom LabLogic Systems Full time

    The CompanyAt LabLogic Systems, we're pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We're committed to excellence, delivering top-notch products and service while fostering a positive work culture grounded in our core values: Passionate and driven, Everyone is accountable, Respectful and inclusive, Family...

  • Office Services Coordinator

    1 month ago

    Sheffield, UK, South Yorkshire, United Kingdom Knights Full time

    Knights is the fastest growing legal services business in the UK with a team of around 1,500 people delivering premium quality professional services to more than 10,000 clients from 26 office locations. We empower our people to deliver outstanding advice to enable our clients to achieve their goals, allowing us all to thrive.Our clients receive the best...

  • Business Analyst

    4 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Synechron Full time

    This is a contract position inside IR35 and is expected to run for at least a year. It’s a hybrid role based in the London offices. The pay rate is £550 per day Synechron's global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization...

  • Blood Sciences Subject Matter Analyst

    1 week ago

    Sheffield, South Yorkshire, United Kingdom Sheffield Teaching Hospitals Full time

    We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and...

  • Solutions Architect

    3 weeks ago

    Sheffield, UK, South Yorkshire, United Kingdom Impact Team Full time

    Solution ArchitectPAYE Agency worker contract - £600 per day Hybrid - 3 Days a week in the Sheffield OfficeWe are seeking an experienced Solution Architect to design and oversee the implementation of contact centre technology solutions, with a focus on our SVS (Service Virtualization System) platform. This role is crucial in shaping the technical direction...

  • Call Quality Analyst

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom Corriculo Recruitment Full time

    Call Quality Analyst Are you an experienced Call Quality professional looking to join an award-winning company?This could be the perfect role for you!The RoleAs a Call Quality Analyst, you will be responsible for auditing customer calls, ensuring they meet internal standards and maintaining our high level of customer service. Using Nexidia/Nice speech...

  • Senior Customer Analyst

    2 days ago

    Bradford, UK, West Yorkshire, United Kingdom Zachary Daniels Full time

    Senior Customer Analyst - Retail Brand - Bradford 2 days per weekSalary £45k + a great package and benefits! We are excited to partner to a leading retail brand based in Bradford as they look for a new Senior Customer Analyst to join their in-house team.As the Senior Customer Analyst, you'll join a supportive, dynamic, and flexible work environment,...

  • Call Quality Analyst

    4 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom Corriculo Recruitment Full time

    Call Quality Analyst, Leeds, COR6985Are you a seasoned Call Quality professional looking to be part of an award-winning team? This could be the ideal opportunity for you!The RoleAs a Call Quality Analyst, your main responsibility will be to audit customer interactions, ensuring they align with internal standards and maintain our exceptional customer service....

  • Lettings Portfolio Analyst

    2 weeks ago

    Leeds, UK, West Yorkshire, United Kingdom The People Pod Full time

    Lettings Portfolio AnalystJoin one of the UK's most rapidly expanding agencies as a Lettings Portfolio Analyst, overseeing a stunning portfolio of properties.Our client, driven by exciting partnerships within the luxury living space, is seeking a Lettings Portfolio Analyst to take ownership of their own portfolio and play a key role in shaping their...

  • Contract Test Analyst

    7 days ago

    Bristol, UK, South West England, United Kingdom iO Associates - UKEU Full time

    SECURITY CLEARED - Test AnalystUp to £400 per day.Bristol or Leicester - Hybrid (2 Days per week in the office) Join the global leading team where talent thrives and innovation flourishes in Defense, Nuclear, Marine, Civil and more. They are seeking a contractual Security Cleared Test Analyst with significant experience in functional and non-functional...

  • Marketing Analyst

    2 days ago

    Leeds, UK, West Yorkshire, United Kingdom JV Recruitment Ltd Full time

    Senior Customer (Marketing) AnalystLeeds, West Yorkshire (2 days on the office)£40k - £45k + Excellent Benefits Our client, one of the largest online retailers in the area, has an exciting new opportunity for a Senior Customer Analyst in the Marketing team, to provide analytical support through key business reporting and ad hoc analysis.Role...

  • Business Analyst

    2 days ago

    Bristol, UK, South West England, United Kingdom Peaple Talent Full time

    Job Title: Business Analyst/Product Owner Location: Bristol Salary: £45,000 We’re looking for an experienced Business Analyst to join a thriving technology-focused business advancing subscription-based health services. Reporting to the Director of Technology, this role is integral to bridging the Business and Engineering teams to ensure effective,...

  • Logistics Data Analyst

    2 months ago

    Wakefield, UK, West Yorkshire, United Kingdom Harnham Full time

    Logistics Data AnalystWakefield – Hybrid (3 days a week in office)Up to £42,000 A leading retail company is seeking a Logistics Data Analyst to join their team!THE ROLEThis company is looking to add to their Logistics team, where you will be responsible for looking at the data that is moving in and out of 5 different service centers and 9 warehouses,...

  • Business Analyst

    1 month ago

    Leeds, UK, West Yorkshire, United Kingdom Protect Group Full time

    Business Analyst - Protect GroupLocation: on-site in Leeds city centre.Contract: Contractor, fixed term contract of 4-6 months.Salary: Competitive depending on experience.Includes: Company Apple MacBook, flexible work hours.Company OverviewProtect Group specialises in enhancing customer experience and generating additional revenue for businesses through...

IT Service Desk Analyst

2 months ago

Sheffield UK, South Yorkshire, United Kingdom Auxilion Full time

IT Service Desk Analysis


Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays.




About the Company and the Role:

Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires.


Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate.

You will be supported with personal development opportunities including training and exposure to new technologies.


Handling and logging calls from end users in ServiceNow


Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure


Delivering a great customer experience



Position Responsibilities:

Logging, updating and resolving Incidents and Requests

Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s

Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams

Creating knowledge articles and IT documentation

Ability to use initiative or work as part of a team to resolve IT issues



Technical Competencies:

Prior experience in a Service Desk Environment

Experience diagnosing and resolving hardware and software issues

Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange



Business Competencies:

Excellent communication skills (Communication to customers verbal and written is mandatory)

Good problem-solving skills

Organise workload effectively.

Decision-making skills

A Professional working attitude