Client Experience and Ecommerce Executive

3 days ago


London UK, UK, United Kingdom Completedworks Full time

The role will be based in our studio in Marylebone, London and is a key role within the company that will be pivotal to the maintenance of our customer base and growth of our DTC business.


Key responsibilities include:

  • First point of contact for Completedworks clients over email, telephone and online chat
  • Holding client showroom appointments
  • Overseeing all website activity including daily operational management, driving traffic and online sales
  • Devising and driving new strategic initiatives to optimise brand loyalty, grow customer reach and improve customer journey
  • Ensuring timely product uploads, merchandising of products and completion of product details and descriptions
  • Monitoring and reporting on performance and success of website including close analysis of conversion rates and other KPIs and reporting to wider team
  • Handling individual client requests, ensuring the best level of customer service is met at all times
  • Inspection of pieces before despatch to ensure quality and specification meets company criteria, as well as maintaining luxury approach to all wrapping, handling and presentation of stock
  • Packing and despatching client orders in the signature Completedworks packaging, maintaining a luxury approach to all wrapping
  • Liaising with key teams as required to ensure a seamless customer experience
  • Ensuring the site reflects brand identity and all touchpoint are consistent
  • Perform ad-hoc tasks as needed to support the smooth and efficient operation of the wider team
  • Monthly Saturday showroom opening


Skills and Experience:

We are looking for someone who is organised, self-motivated and hard working. Other required skills and experience include:

  • Strong knowledge of eCommerce platforms, ideally Shopify;
  • Excellent analytical skills with the ability to analyse raw data, draw conclusions and develop actionable recommendations;
  • Ability to work well independently and cross-functionally, in a fast paced environment;
  • Excellent verbal and written communication skills;
  • Problem solver with a hands-on approach and a willingness to help drive the brand forward;
  • Ability to multi-task while always maintaining attention to detail;
  • Previous experience in customer service and ecommerce;
  • Interest in the world of Completedworks;
  • Passion for luxury goods and how they are represented online.






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