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Retail Operations Specialist

1 month ago

London, UK, United Kingdom Tate Recruitment Full time

We are recruiting for an Retail Operations Specialist for a large Property Management firm. This is a position where you will work alongside the Head of Retail, Operations and Commercial teams. You will be working for one of the most iconic sites and Retail shopping centres in London and will be valued Brand Partner. You will be required to work in partnership with the Operations & Risk Teams ensuring consistency across the retail estate. We are seeking a candidate who has strong Retail Management and Operations experience, with exceptional stakeholder management competencies and drive. We are looking for a candidate who is passionate about Retail and wants to add value and be strong retail ambassador and brand partner. You will manage between 10-12 of the top beauty brands, offering insight, recommendations, operational assistance, reports and be the point of contact.


Key responsibilities;

  • Responding to Brand Partner and Customer queries promptly by telephone, email and in person.
  • Supporting in the creation of Brand Partner communications.
  • Working in collaboration with the wider Retail Team with Brand Partner/Customer event planning, management, and execution.
  • Working in collaboration with the Retail Team and Marketing Team in gathering and collating marketing collateral.
  • Working in collaboration with Retail team with creating and conducting Brand Partner / Customer surveys.
  • Attend and minute meetings as required.
  • Maintaining an accurate and up to date Brand Partner key contacts database.
  • Coordinate and raise purchase orders and process invoices.
  • Weekly sales reporting gathering.
  • Managing a number of Brand Partner relationships directly, the list which will change over time, including day to day feedback for teams on site and via head office meetings, and Brand Partner offices.
  • Monitor Brand Partner performance through detailed KPI analysis and trend comparisons, to help drive sales and turnover rent.
  • Organise and support Brand Partner events
  • Collation of trade report information from the wider Retail Team to be shared with the SLT and client.
  • Working closely with the client across leasing, marketing and asset teams, providing detailed data analysis, trend insights and other general information to help support their key strategic decision making.
  • Managing permit request information.


Skills and experience

  • Retail Operations or Retail Management experience
  • Brand Partner experience
  • Good understanding and knowledge of retail, leisure and F&B sector
  • Health and Beauty brands experience (desirable)
  • Power Bi skills
  • Strong Administration skills
  • Good communicator
  • Good telephony skills
  • Proficient in MS Office, Word, Excel and PowerPoint
  • Ability to work under own initiative Team player


This is a fantastic opportunity to grow and develop your skills. You will be working for one of the most new and exciting shopping centres in London, which is be continuing to evolve over the time.